Supervisor, Cable Station

Ledcor Group; Flagler Beach (FL); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Ledcor Technical Services seeks a Supervisor, Cable Stations to oversee the safe, reliable operation of the cable landing station and CLS infrastructure across North America. You will lead site personnel, manage 24/7 coverage, and ensure service delivery through approved tickets and procedures.

The role emphasizes operational leadership, incident and change management, and customer governance, with occasional travel for training or site support.

Qualifications

• Minimum of 5 years of experience in operational leadership or equivalent roles.
• Experience with critical facilities, data centers, or high-availability infrastructure is preferred.
• Background in telecom or submarine network operations is a plus.
• Experience managing 24/7 coverage and incidents with customer governance.

Responsabilités

• Lead overall site operations and people management, including staffing, scheduling, on-call coverage and safety culture.
• Manage day-to-day service delivery and customer relationships, including SLA performance and reporting.
• Implement and maintain site O&M programs, procedures, and risk controls.
• Oversee critical-facility and network maintenance, incidents, changes, and restoration.
• Oversee vendor contracts, procurement support, and audit readiness.

Connaissances

Operational leadership

Staffing & scheduling

Incident management

Vendor management

Customer communication

Safety & compliance

Change management

Ticket-driven service management

Description du poste

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.

Reporting into the Director, US Field Operations, the Supervisor, Cable Stations is accountable for the safe, secure and reliable operation of the assigned cable landing station and associated CLS infrastructure. The role leads site personnel and service delivery across critical facilities, submarine network operations, incident and change management, vendor performance, compliance, reporting and customer governance. The supervisor establishes clear operational controls, maintains 24/7 coverage and ensures work is executed through approved tickets, procedures and trained personnel.

Essential Responsibilities

• Lead overall site operations and people management, including staffing, scheduling, on-call coverage, training completion, competency, performance expectations and a strong safety and compliance culture
• Manage day-to-day service delivery and customer relationships, including operational integrity, incident escalation, NOC partnership, SLA performance, reporting, corrective actions and regular customer communications
• Implement and maintain the site O&M program, operating procedures, inspection regimes, emergency-response plan, risk controls and continuous-improvement initiatives in alignment with customer standards
• Manage critical-facility and network maintenance programs, installations, commissioning, changes, major incidents and restoration, ensuring appropriate prioritization, authorization and documentation
• Oversee vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance and OpEx/CapEx forecasting support

Qualifications

• Minimum of 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations or other high-availability infrastructure
• Cable landing station, submarine network, optical transport, PFE or critical-infrastructure experience
• Proven ability managing technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments and operational risk
• Background working with ticket-driven service management, change control, reporting, audits and corrective-action management
• Operational leadership across multidisciplinary technical work with accountability for safety, service, cost, quality and customer outcomes
• Working knowledge of critical facilities, optical/network operations and incident, problem, change and risk management
• Ability to translate contract requirements into staffing, procedures, controls, reports and corrective actions
• Strong customer communication, escalation management, vendor oversight, budgeting and audit-readiness skills
• Must complete customer-required screening, maintain access eligibility and complete role-specific training

Work Conditions

• Comfortable with secure cable landing station, data hall, equipment-room, office and outside-plant environments, including controlled-access areas with exposure to energized equipment, noise, temperature variation and coastal weather
• Able to meet the physical requirements of the position which include regular site walkdowns and ability to access operational areas
• Occasional travel may be required for training, certification or support of other customer locations

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to: https://www.uscis.gov/e-verify