Cable Landing Station Supervisor - 24/7 Ops & Safety

Ledcor Group; Carlsbad (CA); On-site; USD 69,000 - 95,000; Full time

Job summary

Ledcor Technical Services seeks a Supervisor, Cable Stations to ensure safe, secure and reliable operation of the assigned cable landing station and CLS infrastructure across North America. You will lead site personnel, manage 24/7 coverage, and coordinate incident response, change control and customer governance.

Reporting to the Director, US Field Operations, you will drive operational excellence, vendor oversight, budgeting and audit readiness while maintaining strong customer communications

Qualifications

• Minimum of 5 years of experience in operational leadership, telecommunications, critical facilities, data centers, network operations or other high-availability infrastructure
• Cable landing station, submarine network, optical transport, PFE or critical-infrastructure experience
• Proven ability managing technical employees, 24/7 coverage, incidents, vendors, maintenance programs, customer commitments and operational risk
• Background working with ticket-driven service management, change control, reporting, audits and corrective-action management
• Operational leadership across multidisciplinary technical work with accountability for safety, service, cost, quality and customer outcomes
• Working knowledge of critical facilities, optical/network operations and incident, problem, change and risk management
• Ability to translate contract requirements into staffing, procedures, controls, reports and corrective actions
• Strong customer communication, escalation management, vendor oversight, budgeting and audit-readiness skills

Responsibilities

• Lead overall site operations and people management, including staffing, scheduling, on-call coverage, training completion, competency, performance expectations and a strong safety and compliance culture
• Manage day-to-day service delivery and customer relationships, including operational integrity, incident escalation, NOC partnership, SLA performance, reporting, corrective actions and regular customer communications
• Implement and maintain the site O&M program, operating procedures, inspection regimes, emergency-response plan, risk controls and continuous-improvement initiatives in alignment with customer standards
• Manage critical-facility and network maintenance programs, installations, commissioning, changes, major incidents and restoration, ensuring appropriate prioritization, authorization and documentation
• Oversee vendors, contracts, utilities, spares, procurement support, calibration, logistics, audit readiness, security, environmental compliance and OpEx/CapEx forecasting support

Skills

Operational leadership

Telecommunications

Critical facilities

Data centers

Network operations

High-availability

Job description

Ledcor Technical Services seeks a Supervisor, Cable Stations to ensure safe, secure and reliable operation of the assigned cable landing station and CLS infrastructure across North America. You will lead site personnel, manage 24/7 coverage, and coordinate incident response, change control and customer governance.

Reporting to the Director, US Field Operations, you will drive operational excellence, vendor oversight, budgeting and audit readiness while maintaining strong customer communications