Cabinetry Field Service Specialist

Allied-Stone,-Inc.; DeSoto (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Allied Stone seeks a Field Services Representative- Cabinetry to support customers in our Desoto area. You will troubleshoot on-site, foster strong client relations, and liaise with client services to resolve post-install issues.

Travel within the service region, provide technical product support, and document all service activities. You will also identify trends, propose product improvements, and maintain thorough service records to ensure timely resolutions.

Qualifications

• 2+ years experience in cabinetry installation and repair.
• Thorough understanding of cabinet product repair and upkeep.
• 2+ years field service repair and customer service is a plus.
• Ability to read schematics is an asset.
• Ability to write service reports and respond to customer questions.

Responsibilities

• Ensure a positive and professional client service experience.
• Travel throughout the service region to provide customer support.
• Troubleshoot complex customer problems on-site with stakeholders.
• Provide clients with technical assistance on products and services.
• Expedite serious issues to management toward prompt resolution.
• Maintain client relations by checking in regularly and following up.
• Keep client records and document processes.
• Complete items on service tickets and related field reports.
• Prepare expense reports and perform preventative vehicle maintenance.
• Identify potential service concerns and support proactive interventions.
• Stay informed about new products and emerging client service trends.

Skills

Communication/Building Relationships

Organizational Skills

Flexibility

Time Management

Customer/Client Focus

Attention to Detail

Cabinet repair tools

Job description

Allied Stone seeks a Field Services Representative- Cabinetry to support customers in our Desoto area. You will troubleshoot on-site, foster strong client relations, and liaise with client services to resolve post-install issues.

Travel within the service region, provide technical product support, and document all service activities. You will also identify trends, propose product improvements, and maintain thorough service records to ensure timely resolutions.