C/X Account Manager

Mueller Water Products; Decatur (IL); On-site; USD 57,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with 5% Company match

Employee Stock Purchase Plan (ESPP)

Vacation

Paid parental leave

Tuition reimbursement program

Well-being program

Life insurance

Job summary

Mueller Water Products, Inc. invites applications for an Account Manager in our Customer Experience (C/X) Team at our Decatur, Illinois office. This role supports established distribution partners and customers with stock checks, order entry, and technical support.

You will coordinate with planners and manufacturing, handle inquiries and complaints, and avoid outbound sales. The schedule is Monday–Friday with some travel (<5%). Salary is $27.50/hour. Comprehensive benefits are offered.

Qualifications

• High school diploma or equivalent.
• Strong communications background.
• Ability to quickly learn new computer programs.
• Ability to work in a team and gain trust across locations and customers.
• Customer-oriented with quick decisions in a professional manner.
• Demonstrated organizational and time management skills.
• Willingness to travel up to 5% for job duties/training.

Responsibilities

• Assess and address external customer needs via phone or email with stock checks, expedites, technical support, order history-tracking, and order entry for established customers.
• Provide support to resolve customer complaints and follow up until the process is complete.
• Act as liaison between territory managers, customers, and Mueller plants; coordinate with Planners and Manufacturing Heads on expediting and lead times.
• Listen to customer needs and recommend Mueller products that fit their application.
• Carry out additional duties as required; role involves extended phone/headset use up to eight hours per day.

Skills

Customer service

Communication skills

Team player

Time management

Decision making

Phone support

Education

Bachelor’s degree in business or communications-related field

Tools

JD Edwards (E1)

Salesforce

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Who We Are: Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life’s most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions—solving challenges, enriching lives and safeguarding the future,we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application.

C/X Account Manager Mueller Company – Customer Experience Account Manager Hourly rate: $27.50/hour Mueller Company (Mueller Co.), the nation’s leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience (C/X) Team for an Account Manager. This position does not involve any cold-calling or outbound sales calls. Rather, this role provides account updates and support to established distribution partners and customers of Mueller. The Account Manager position is located at Mueller's Shared Services office in Decatur, Illinois and will report to a Customer Experience Supervisor. Duties will include, but not be limited to, the following:

• Assess and address external customer needs via phone call or email by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. This support is to established and regular customers of Mueller.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Act as liaison between the territory manager/customers and various Mueller manufacturing plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• While there are no cold calls or outbound sales calls in this role, Account Managers are expected to listen to customer needs and offer Mueller products that will meet the application they are requesting.
• Carry out additional job responsibilities and duties as required. This position requires extended use of a phone/headset for up to eight hours per workday.

Required Qualifications:

• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills.
• While company travel is minimal, employees are expected to be available for potential travel for job duties/training (less than 5%).

Ideal Qualifications:

• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control – such as JD Edwards (E1).
• Experience in Salesforce.
• Familiarity Microsoft Outlook programs (Excel, Word, PowerPoint, and Outlook).
• Experience with phone-based customer service support systems.
• Technical/Mechanical background.

Work hours will be Monday through Friday. For adequate nationwide customer support coverage, start times may occur between 7:00 - 10:00 a.m. with an end time between 4:00 – 7:00 p.m. (Most shifts are 7a-4p or 8a-5p.) This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.) No relocation assistance will be offered for this position.

Salary/Pay Range:

Salary/Pay Range: $27.50/hour USD The compensation range above reflects a good-faith estimate of starting base pay for full-time (40 hours per week) employment as of the date of posting. Individual compensation may vary depending on a variety of factors, including, but not limited to, the role, professional experience, job-related skills, achievements, and/or work location. The range listed is only one component of the total compensation package offered to candidates.

Other Compensation & Benefits:

• medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more.

Equal Employment Opportunity:

Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department.

Notice of E-Verify Participation:

This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely. Upon enrollment, employers participating in E-Verify are required to clearly display the Notice of E-Verify Participation and Right to Work posters in English and Spanish, both which may be accessed at the links provided below. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish)

Accommodation:

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.

Mueller Water Products is Where Intelligence Meets Infrastructure®

Mueller Water Products, Inc. (www.muellerwaterproducts.com) is a leading manufacturer and marketer of products and services used in the transmission, distribution and measurement of water in North America. Our broad product and service portfolio includes engineered valves, fire hydrants, pipe connection and repair products, metering products, leak detection, and pipe condition assessment. We help municipalities increase operational efficiencies, improve customer service and prioritize capital spending, demonstrating why Mueller Water Products is Where Intelligence Meets Infrastructure®.

Mueller Water Products brands include Mueller®, Echologics®, Hydro Gate®, Hydro-Guard®, HYMAX®, Jones®, Krausz®, Mi.Net®, Milliken®, Pratt®, Pratt Industrial®, Singer®, and U.S. Pipe Valve & Hydrant.