C-Suite IT Concierge & Security Lead

Socket.dev; Warren (OH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

401(k) with company match

Paid vacations and holidays

Immense training and growth

Job summary

AVI Foodsystems is seeking an Executive IT Support Lead to provide concierge-style technical support to the CEO, family owners, and senior leadership. This role bridges business objectives with technical execution, requiring discretion and calm under pressure.

The candidate will manage enterprise-grade security, on-site and remote support for executive needs, and seamless onboarding of new execs, with 75k–90k USD annual salary.

Qualifications

• 7+ years in IT support, with at least 3 years supporting C-Suite or high-net-worth individuals in a corporate or family-office environment.
• Expert-level knowledge of Microsoft 365, iOS/Android ecosystems, MDM solutions (Intune/Jamf), and advanced home networking (Mesh, Ubiquiti, etc.).
• Communication: Exceptional verbal and written communication skills. Ability to stay calm, professional, and empathetic during stressful technical failures.
• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.

Responsibilities

• White-Glove Support: Provide 24/7 (on-call) priority response for all hardware, software, and connectivity issues for the executive team.
• Proactive System Health: Conduct morning-readiness checks on executive offices, boardroom AV systems, and personal devices to ensure zero-latency starts to the business day.
• Remote & Residential Support: Manage and secure home office environments, ensuring enterprise-grade connectivity and security for family principals outside the corporate office.
• Security Stewardship: Implement and manage advanced security protocols (MFA, encrypted messaging, VPNs) specifically for high-target individuals.
• Technical Onboarding/Offboarding: Manage the bespoke setup of technology for new executive hires, ensuring a seamless transition with zero downtime.
• Vendor Liaison: Manage relationships with premium service providers (ISP, mobile carriers, specialized hardware) to ensure priority service levels.

Skills

7+ years IT support

C-Suite support

Microsoft 365

iOS/Android ecosystems

MDM (Intune/Jamf)

Home networking (Mesh/Ubiquiti)

Verbal & written communication

Education

Bachelor’s degree in IT/Computer Science or equivalent

Job description

AVI Foodsystems is seeking an Executive IT Support Lead to provide concierge-style technical support to the CEO, family owners, and senior leadership. This role bridges business objectives with technical execution, requiring discretion and calm under pressure.

The candidate will manage enterprise-grade security, on-site and remote support for executive needs, and seamless onboarding of new execs, with 75k–90k USD annual salary.