C-Store Manager: Lead Customer Service & Store Ops

Terrible's Casino Carlin; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Terrible's Casino Carlin in Las Vegas, NV seeks a Senior C-Store Manager to lead our convenience store and fuel station operations with a focus on exceptional customer service and profitability. You will supervise a team, manage merchandise, inventories, schedules, and ensure compliance with safety and gaming regulations, while driving shrink reduction and cost control.

Strong communication, 3+ years retail management and proficiency in MS Office are required; open availability and reliable

Qualifications

• Minimum of three (3) years' experience in Retail Management.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Must be able to obtain the following cards: Food Safety, Alcohol Awareness, Non-Gaming, and Gaming.
• Reliable transportation or personal vehicle is a must, as regular fuel surveys and spot checks will be part of the role.
• Must have open availability and be willing to cover shifts in the event that it is needed.

Responsibilities

• Foster an exceptional customer service culture by creating a welcoming environment and ensuring that every customer interaction reflects our commitment to superior operational standards.
• Execute effective shrink and expense management strategies in line with the guidelines set by senior management.
• Oversee merchandise stock levels, ensuring all perishables are within selling dates, and maintaining a well-stocked selling floor, accompanied by clear and accurate signage.
• Ensure employees adhere to all policies and procedures, receive appropriate training, and maintain current certifications for all necessary equipment as required by state, federal, and company regulations.
• Implement stringent money-handling procedures, including the proficient use of POS and other store equipment, to minimize errors and cashier shortages.

Skills

Retail management

Communication skills

English proficiency

Tools

MS Office

POS systems

Job description

Terrible's Casino Carlin in Las Vegas, NV seeks a Senior C-Store Manager to lead our convenience store and fuel station operations with a focus on exceptional customer service and profitability. You will supervise a team, manage merchandise, inventories, schedules, and ensure compliance with safety and gaming regulations, while driving shrink reduction and cost control.

Strong communication, 3+ years retail management and proficiency in MS Office are required; open availability and reliable