Buyer (Warranty)

Symbotic; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in automation technology is seeking a Buyer to manage warranty claims and negotiate contracts within the Supply Chain organization. Candidates should possess strong analytical and organizational skills, along with at least 3 years of procurement experience, ideally in robotics or automation fields. This remote role offers the opportunity to collaborate in a dynamic environment.

Qualifications

• Minimum 3 years of experience in Procurement.
• Experience with robotics, automation controls, and material handling systems.
• Detailed experience with ERP systems.

Responsibilities

• Manage warranty and return claims from customer sites.
• Negotiate warranty terms and repair contracts with suppliers.
• Lead supplier recovery efforts.

Skills

Analytical Skills

Collaboration

Organizational Skills

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

ERP systems (SAP preferred)

Microsoft Excel

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

Symbotic is seeking a highly motivated individual for a Buyer role within our Supply Chain organization who brings a “think outside the box” mentality along with a passion for teamwork. We are looking for a Buyer who brings analytical experience and strong collaboration, and organizational skills for a fast-paced high-growth environment. Demonstrated knowledge of sourcing best practices and a history of supply base optimization in automation, warehouse distribution and or a service parts organization.

What we do

Our global Sourcing, Procurement and third-party Supplier team develops innovative category management strategies in collaboration with the business. The team focuses on strategic third-party partner agreements and helps support supplier relationship management, commercial and financial pricing models for overall supplier performance.

What you’ll do

• Manage all warranty and return claims from customer sites. Issue return POs, track notifications, and ensure timely resolution.

• Negotiate warranty terms and repair contracts with suppliers of automation equipment to secure favorable conditions.

• Lead supplier recovery efforts by securing credits, replacements, or no-cost repairs from suppliers. Hold suppliers accountable for failures.

• Identify and onboard repair partners specializing in automation components to increase capacity and reduce turnaround time.

• Partner with Service, Quality, Engineering, and Planning to resolve issues, support root cause analysis, and prevent recurrence.

• Streamline warranty and repair workflows. Implement tools and best practices to improve turnaround, visibility, and supplier performance.

• Maintain accurate purchase item data and planning parameters for MPS/MRP processes.

• Optimize total cost of ownership and on-time delivery through planning and control of automation-related activities.

What you’ll need

• Bachelor’s degree in Business , Supply Chain, or related field preferred, or equivalent work experience.

• Minimum of 3 years of experience in Procurement.

• Experience in like commodities: Conveyors, Lifts, Robotics, Automation Controls, Material Handling Systems and knowledge of the related supply base.

• Minimum 3 years of detailed experience with ERP systems (SAP preferred).

• Advanced Microsoft Excel skills are preferred.

Our Environment

• Up to 10% of travel may be required . Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.