Buyer Experience Pro: Distressed Real Estate Auctions

Auction.com; Plano (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Auction.com is seeking a Buyer Experience Specialist to join a high-performing inbound support team in Plano, TX. You will help prospective buyers register, get bid-ready, and resolve issues that block transacting in distressed property auctions.

The role emphasizes handling inquiries across phone, email, and chat, achieving performance targets, maintaining CRM records, and collaborating with cross-functional teams to remove friction in the auction process.

Qualifications

• 2+ years in inbound support or customer service focused on measurable goals.
• Experience handling high-volume queues with quality and professionalism.
• Familiar with contact center metrics like SLA, handle time, quality scores.
• Experience across phone, email, and chat with strong case management.
• Comfort troubleshooting account, browser, app, and payment issues in real time.

Responsibilities

• Handle inbound buyer contacts via phone, email, and chat to drive registrations and bid readiness.
• Meet or exceed performance targets such as response times and customer satisfaction.
• Follow operating rhythms: huddles, reviews, coaching, and one-on-ones.
• Resolve registration, deposits, bidding eligibility, and payment issues on first contact when possible.
• Maintain accurate CRM records and follow-up on every buyer contact.

Skills

Inbound support

Customer service

CRM discipline

Strong communication

Data-driven

Tools

CRM systems

Ticketing tools

Job description

Auction.com is seeking a Buyer Experience Specialist to join a high-performing inbound support team in Plano, TX. You will help prospective buyers register, get bid-ready, and resolve issues that block transacting in distressed property auctions.

The role emphasizes handling inquiries across phone, email, and chat, achieving performance targets, maintaining CRM records, and collaborating with cross-functional teams to remove friction in the auction process.