Buy Back Associate

Mary Dickson; Newark (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

Mary Dickson in Newark, Delaware, seeks a Buyer responsible for evaluating and intake of used products from customers and providing exceptional customer service. The ideal candidate demonstrates strong communication skills and the ability to maintain high merchandising standards.

Experience in customer service is required, while buying experience is preferred. Candidates must be able to lift up to 50 lbs and stand for extended periods. Join us in creating a friendly and helpful environment for our customers.

Qualifications

• Customer service experience is required.
• Buying experience preferred.
• Strong verbal and written communication skills are necessary.

Responsibilities

• Evaluate and intake used products from customers into store inventory.
• Provide exceptional customer service to all customers.
• Maintain merchandising standards in assigned area.

Skills

Customer service experience

Strong verbal and written communication skills

Buying experience

Education

18 years of age or older

Tools

Computer and cash register skills

Job description

The Buyers is responsible for the evaluation and intake of used product from customers into the store inventory.

Additionally, they are responsible for providing exceptional customer service to all customers in a friendly and helpful manner.

They should be knowledgeable about books and other merchandise in the store.

Roles and Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile, etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintains assigned area's cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Core Competencies

• Interpersonal Skills
• Self‑Management
• Action Orientation

Qualifications and Education Requirements

• Customer service experience required.
• Buying experience preferred.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Preferred Skills

• Computer and cash register skills.
• Knowledgeable about product, with the ability to research market trends.

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time.
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities.
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without an assistive device.
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job.