Buy Back Associate

Books A Million; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Health & Wellness

Financial protection

Retirement savings 401(k)

Paid time off

Employee discounts

Employee assistance program

Job summary

2nd and Charles, a Books A Million company, seeks a Buyer responsible for evaluating and intake of used product into the store inventory while delivering exceptional customer service. You will be knowledgeable about books and merchandise, maintain merchandising standards, and promote company initiatives on the sales floor.

You will handle buyback processing, input product data, provide quotes, and ensure a fast, friendly experience.

Qualifications

• Customer service experience required, buying experience preferred
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Skills

Interpersonal skills

Self-management

Action orientation

Cash register skills

Product knowledge

Customer service

Tools

Cash register

Job description

Description

Job Description

The Buyers is responsible for the evaluation and intake of used product from customers into the store inventory. Additionally, they are responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store.

Roles and Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Core Competencies

• Interpersonal Skills
• Self-Management
• Action Orientation

Qualifications and Education Requirements

• Customer service experience required, buying experience preferred
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills
• Knowledgeable about product, with the ability to research market trends

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At 2nd and Charles, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

When you join 2nd and Charles, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.

The salary range listed above reflects a good-faith estimate of the compensation we anticipate for this role at the time of posting. Actual pay offered will be based on factors including, but not limited to, relevant experience, qualifications, skill level, and work location.