2100 Buy Back Associate

Books A Million; Hoover (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million in Hoover, AL is seeking a Buyer who will evaluate and intake used products into the store inventory while delivering exceptional customer service. The role requires knowledge of books and other merchandise and involves handling buybacks on the sales floor.

Key duties include applying company promotions, maintaining merchandising standards, providing fast quotes, inputting data, and ensuring a clean, organized workspace.

Qualifications

• Customer service experience required, buying experience preferred.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Maintains cleanliness and organization of the assigned area and store.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Skills

Customer service

Buying experience

Communication skills

Market research

Tools

Cash register

POS system

Product knowledge

Job description

Job Description

The Buyers is responsible for the evaluation and intake of used product from customers into the store inventory. Additionally, they are responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store.

Job Description

The Buyers is responsible for the evaluation and intake of used product from customers into the store inventory. Additionally, they are responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store.

Roles and Responsibilities

• Provides the highest level of customer service to each customer including adjacent sales floor areas.
• Maintains merchandising standards in assigned area according to Company policies and procedures.
• Successfully promotes all Company initiatives when interacting with customers, including Sales Promotions, Text to Mobile etc.
• Ensures efficient evaluation, processing, and/or merchandising of product.
• Ensures customers receive a fast and friendly buyback experience.
• Researches and inputs product and customer information into the system according to Company procedure.
• Provides quotes to customers for purchase of product and authorizes the intake of product into store inventory.
• Monitors and maintain assigned area’s cleanliness, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.
• Organizes received orders to facilitate speedy merchandising of traded product.
• Performs other duties as assigned.

Core Competencies

• Interpersonal Skills
• Self-Management
• Action Orientation

Qualifications And Education Requirements

• Customer service experience required, buying experience preferred
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills
• Knowledgeable about product, with the ability to research market trends

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job