Butler - GVR

Station Casinos; Henderson (NV); On-site; USD 45,000 - 75,000; Full time

Job summary

Station Casinos in Henderson seeks a professional Butler to serve luxury guests, coordinating all special arrangements and services during their stay. You will maintain discretion, uphold standards, and deliver exceptional guest experiences across varied shifts, including weekends and holidays.

A high school diploma or equivalent is required, with experience in luxury hospitality preferred. The role emphasizes flawless guest interaction, impeccable appearance, and effective coordination with

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.

Responsibilities

• Provide exceptional service during guests' stay and coordinate all Guest requests for special arrangements or services.
• Maintain discretion and confidentiality regarding Guest information and activities.
• Uphold company standards, policies and procedures and present a professional appearance and demeanor.

Skills

Customer service

Interpersonal skills

Professional appearance

Discretion

Beverage service knowledge

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays.

Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.

High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.