Butler - GVR

Station Casinos LLC.; Henderson (NV); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Station Casinos LLC in Henderson, NV seeks a Butler to be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services. The Butler will perform responsibilities with professionalism, enthusiasm, and with the utmost discretion, upholding all company standards, policies and procedures.

Experience in a Four or Five Diamond or Luxury Resort is preferred, with knowledge of beverage service

Qualifications

• Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator.
• Working knowledge of beverage service.
• Excellent customer service skills.
• Must have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.
• High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.

Responsibilities

• The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently.
• The Team Member will uphold all company standards, policies and procedures.
• Provide discretion with all Guest information and activity while maintaining organization under pressure.

Skills

Customer service

Interpersonal skills

Discretion

Professional appearance

Communication skills

Education

High School diploma or equivalent

Job description

The Butler will be the link between the luxury Guest and the resort, providing exceptional service during their stay and coordinating all Guest requests for special arrangements or services courteously and efficiently. The Butler will perform his/her responsibilities with professionalism, enthusiasm, and with the upmost discretion. The Team Member will also uphold all company standards, policies and procedures.

Qualifications:

Experience in a Four or Five Diamond or Luxury Resort with proven skills to carry out these functions as a Butler, Personal Valet, Captain or Personal Coordinator. Working knowledge of beverage service. Excellent customer service skills. Must have interpersonal skills to deal effectively with all business contacts. Professional appearance and demeanor. Work varied shifts, including weekends and holidays.

Ability to follow directions well, make quick decisions, remain discreet with all Guest information and activity and keep organized while under pressure.

High School diploma or equivalent. Must be able to effectively communicate with Guests, Team Members and Management.