Butler

Mandarin Oriental Hotel Group Limited; West Covina (CA); Hybrid; USD 40,000 - 70,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

Job summary

Mandarin Oriental Canouan is seeking a professional Butler to deliver highly personalized service from arrival to departure, ensuring an exceptional luxury experience. You will anticipate guest needs, manage preferences and maintain confidentiality with attention to detail.

The role supports front office operations, coordinates with multiple departments, and requires strong communication, discretion and organizational skills. Flexible hours, weekends and holidays may apply.

Qualifications

• Minimum 1–2 years luxury hospitality experience.
• Strong communication and interpersonal skills with a polished demeanor.
• Ability to anticipate guest needs with discretion and intuition.

Responsibilities

• Greet guests on arrival, escort to accommodation and provide room orientation.
• Coordinate with other departments to fulfill guest requests and special arrangements.
• Provide in-room dining service and assist with packing, wardrobe care and laundry coordination as needed.
• Promote and upsell hotel dining or experiences and manage guest preferences in Opera PMS.

Skills

Communication

Discretion

Organization

Flexible hours

Opera/Micros PMS

Tools

Opera PMS

Micros

Job description

Butler

Mandarin Oriental Canouan is looking for a Butler to join our front Office Team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.

About the job

Based at the Mandarin Oriental Canouan / within the Front office Department in Canouan, the Butler provides highly personalized, seamless service to guests from arrival to departure, ensuring an exceptional luxury experience. This role anticipates guest needs, manages preferences, handles special requests, coordinates with other departments, and maintains the highest level of professionalism, confidentiality, and attention to detail. The Butler reports to the Front Office Manager.

As Butler, you will beresponsiblefor the following duties:

Guest Experience

• Conduct pre-arrival communication and coordinate guest preferences.
• Provide a seamless check-in and check-out experience.
• Greet guests upon arrival, escort to accommodation, and provide room orientation.
• Review arrival and departure reports, confirming airport transfers, amenities, billing, and luggage.
• Maintain active guest engagement, meeting assigned guests at least three times daily (based on preference).
• Create MOWOW moments for celebrations and special occasions.

Villa & Suite Preparation

• Inspect rooms prior to arrival ensuring full presentation, amenities, and guest preferences are in place.
• Prepare, inspect, and maintain suites and villas throughout guest stays.
• Conduct villa checks and inventories and report defects to Engineering and Housekeeping.
• Coordinate servicing times with Housekeeping based on guest schedule.

Service Delivery

• Assist with packing, unpacking, wardrobe care, shoe polishing, and laundry coordination.
• Serve in-room dining and beverages in accordance with service standards.
• Arrange dining, spa, recreation, transportation, and off-property activities.
• Promote and upsell room categories and hotel dining or experiences.

Communication & Coordination

• Maintain accurate and updated guest profiles in Opera PMS.
• Review E-Log, Glitch Reports, and follow service recovery procedures.
• Handle guest calls/messages and complete correspondence as needed.
• Coordinate with Transportation and Concierge on guest movements and special arrangements.
• Ensure detailed end-of-shift handovers are completed.

General & Administrative

• Maintain a clean and organized butler pantry and work areas.
• Carry out cashier duties when required; may support night audit or driving services.
• Attend briefings and training and support onboarding of new colleagues.

As Butler weexpectfrom you:

• Minimum 1–2 years luxury hotel, resort, private residence, yacht, concierge, or service experience.
• Strong communication and interpersonal skills with a polished, professional demeanor.
• Ability to anticipate needs and act with discretion and intuition.
• Excellent organizational and multi-tasking abilities.
• Willingness to work flexible hours, weekends, and holidays.
• Systems experience with Opera, Micros, or similar hotel PMS is an asset.
• Second language is an advantage but not required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary
• Monthly Allowances (Food, Bus and Travel)