Americas - Server

Mandarin Oriental Hotel Group Limited; West Covina (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Monthly allowances (Food, Bus and Trav

Job summary

Mandarin Oriental Canouan is seeking a Server to join our Food & Beverage Team. You will provide gracious, attentive, and personalized service to guests in the restaurant, bar, lounge, or in-room dining areas, ensuring a refined dining experience through knowledge and elegant service.

Based in Canouan, you will report to the Assistant Food & Beverage Manager and work flexible hours, including evenings, weekends, and holidays, in a luxury environment that emphasizes guest satisfaction and

Qualifications

• Strong guest-service skills and hospitality mindset.
• Excellent communication and interpersonal skills.
• Ability to work as part of a high-end service team.
• Maintains composure and professionalism in fast-paced luxury settings.
• Maintains a neat, professional appearance at all times.

Responsibilities

• Greet guests warmly and escort to table when necessary.
• Present menus, explain daily specials, and offer recommendations.
• Take orders accurately and input into POS system.
• Serve food and beverages with precision and timing according to standards.
• Conduct quality checks to ensure guest satisfaction and tailor service to guest preferences.
• Collaborate with kitchen, bar, and service teams; maintain cleanliness and organization.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Professional appearance

Tools

POS system

Job description

Server

Mandarin Oriental Canouan is looking for a Server to join our Food & Beverage Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.

About the job

Based at the Mandarin Oriental Canouan / within theFood & Beverage Department in Canouan, The Server is responsible for providing gracious, attentive, and personalized service to guests in the restaurant, bar, lounge, or in-room dining area. This role ensures a refined dining experience through product knowledge, menu guidance, precise order taking, and elegant service delivery in accordance with luxury hospitality standards. The Server reports to the Assistant Food & Beverage Manager.

As Server, you will be responsible for the following duties:

Guest Service & Experience

• Greet guests warmly and escort to table when necessary.
• Present menus, explain daily specials, and make thoughtful recommendations.
• Take orders accurately and enter into POS system.
• Serve food and beverages in accordance with service standards and timing.
• Conduct quality checks to ensure guest satisfaction.
• Maintain awareness of guest preferences and personalize service when possible.
• Handle guest concerns with calm, polite, and solution-focused professionalism.
• Create memorable dining experiences through thoughtful detail and service style.

Service Preparation

• Ensure dining area, tables, linens, cutlery, and glasses are set to standard.
• Assist in setting up stations, polishing glassware & silverware.
• Prepare and maintain service stations, ensuring stock levels are adequate.
• Assist in breakdown and reset of dining areas after meal periods.

Food & Beverage Knowledge

• Maintain a strong understanding of menu items, ingredients, dietary restrictions, and allergens.
• Be knowledgeable about wine, spirits, cocktails, and pairings.
• Speak confidently on specials, tasting notes, and preparation styles.

Operational & Administrative

• Accurately process guest payments following cashiering procedures.
• Maintain cleanliness and organization of assigned areas.
• Communicate effectively with the kitchen, bar, and service team.
• Follow all safety and hygiene regulations.
• Participate in team briefings, trainings, and service rehearsals.

As Server we expect from you:

• Previous restaurant, hospitality, or luxury service experience is a plus.
• Strong communication, interpersonal, and guest service skills.
• Ability to remain calm, attentive, and professional in a fast-paced luxury environment.
• Excellent service etiquette and professional appearance at all times.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Local Benefits:

• A competitive salary
• Monthly Allowances (Food, Bus and Travel)

We’re Fans. Are you?