Busser/Food Runner

Innisfree Hotels; Pensacola Beach (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Innisfree Hotels is seeking a Busser/Food Runner at Holiday Inn Resort Pensacola Beach to support seamless service between kitchen and wait staff. You will set tables, deliver food, clear dishes, and assist with guest requests.

Ideal candidates have at least a high school diploma and 1 year of customer service experience, preferably in hospitality; fluency in English and basic POS system knowledge are valued. This is a fast-paced role in a team-focused environment offering growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of customer service experience, hospitality preferred.
• Ability to interpret written, oral, or scheduled instructions.
• English communication; reading and writing required.
• Knowledge of reservation and POS systems.
• Computer literacy and operating software familiarity.
• Ability to multitask and be detail oriented.
• Team player with friendly, service-oriented attitude.

Responsibilities

• Set tables and arrange place settings prior to guests being seated.
• Deliver food to guests at the proper table and time, efficiently.
• Clear and sanitize tables and assist with removing used dishes.
• Assist kitchen and wait staff to ensure smooth service and communication.
• Monitor guest satisfaction and address issues promptly and professionally.
• Follow health department rules and safety guidelines.

Skills

Customer service experience

English language proficiency

Multitasking

Teamwork

Attention to detail

POS systems knowledge

Reservation systems knowledge

Computer literacy

Education

High school diploma or equivalent

Tools

POS systems

Reservation systems

Operating software

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Holiday Inn Resort Pensacola Beach

We are looking for a Busser/Food Runner to join our team and facilitate collaboration between our kitchen and wait staff. The Busser/Food Runner is also responsible for setting tables, serving food orders, and removing used dishes and utensils.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Sees to the comfort of guests through answering questions, conveying special instructions to the kitchen and bar, and makes suggestions based on their preferences.
• Delivers food to guests at the proper table at the proper time, quickly and efficiently.
• Maintains knowledge of the menu and all specials.
• Arranges table settings prior to guests being seated.
• Busses tables and cleans and sanitizes them as guests are done eating and leave.
• Ensures guests are enjoying their meals and take action to correct any problems.
• Adheres to all relevant health department rules/regulations and all customer service guidelines.
• Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
• Collects used dishes and utensils from tables and returns them to the dishwashing area.
• Assists with inventory procedures. Alerts Supervisor about shortages or discrepancies.
• Cleans spills, re-stocks and wipes down tables, chairs, sweep floors etc.
• Inspects supplies, equipment, and work areas for cleanliness and functionality.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Maintains a clean, healthy, and safe working area along with awareness of all sanitary practices.
• Supports other staff to ensure guest satisfaction.
• Adheres to safety and quality regulations.
• Handles guest complaints and solve problem to the degree possible.
• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Minimum 1 year of customer service experience required, hospitality industry preferred.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail oriented.
8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.