BUSSER

Wish You Were Here Group; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Wish You Were Here Group is seeking a dedicated busser to assist floor and cocktail servers, reset tables quickly and professionally, and ensure gracious hospitality for guests in a fast-paced venue.

The role involves maintaining cleanliness, assisting in opening and closing side-work, and communicating guest needs to the team while upholding health and safety standards.

Qualifications

• In-venue busser training and food handling certification are preferred.
• Hospitality experience is valued but not strictly required.
• Ability to stand, bend and lift up to 50 lbs in a fast-paced setting.

Responsibilities

• Maintain professional appearance as per handbook.
• Assist servers and guests to ensure gracious hospitality.
• Reset and clear tables and maintain station cleanliness.
• Communicate guest needs to front-of-house and support staff.
• Assist in opening/closing side-work and prep tasks.
• Attend daily pre-service meetings and trainings.

Skills

Guest service

Communication

Teamwork

Education

Food Handling Certificate

Job description

Job Summary

Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Description

Job Summary

Assists Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacts with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipate and accommodate the needs of the guests.
• Maintain the general cleanliness and orderliness of the tables.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
• Deliver, fill, re-fill water, as requested by guests and/or directed by servers.
• Clears and resets tables, cleans table area, including banquettes, during service.
• Helps ensure guest satisfaction through active participation in service.
• Maintain general cleanliness of stations and entire venue.
• Complies with Department of Health and company sanitation standards.
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Responsible for making sure all tables and chairs/banquettes are clean and free of debris
• Sets tables with proper settings
• Wipes down chairs, tables and banquettes
• Stocks side-stations with prescribed supplies
• Performs opening side-work as prescribed
• Performs closing side-work as prescribed
• Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Requirements

Education, Experience and Skill Requirements

• Company in-venue busser training, Food Handling Certificate.
• Previous hospitality experience.
• Previous busser experience.
• Previous Experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.