Busser

your employer; East Aurora (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

We are an organization driven by our Guiding Principles and dedicated to delivering genuine hospitality. The Restaurant Service Support role ensures smooth dining operations by assisting service staff, managing supplies, coordinating with kitchen and wait staff, and maintaining clean, organized service areas.

Flexibility for evenings, weekends, and holidays is required. You will help train new service support staff and collaborate with management to improve efficiency and guest satisfaction,

Qualifications

• Flexibility to work evenings, weekends, and holidays.
• Strong communication and interpersonal skills.
• Ability to coordinate with front-of-house and back-of-house teams.

Responsibilities

• Assist service staff by preparing and replenishing service stations with necessary supplies and equipment.
• Coordinate with kitchen and wait staff to ensure timely and accurate delivery of food and beverages.
• Manage inventory levels of service-related items and communicate needs to management for restocking.
• Maintain cleanliness and organization of dining and service areas in compliance with health and safety standards.
• Support the resolution of customer inquiries or concerns by liaising with appropriate team members.
• Help train new service support staff on operational procedures and customer service standards.
• Collaborate with management to identify opportunities for improving service efficiency and guest satisfaction.

Skills

Communication

Interpersonal skills

Organizational skills

Job description

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

About the Role:

The Restaurant Service Support role is pivotal in ensuring seamless operations within a dynamic dining environment. This position focuses on providing comprehensive assistance to both front-of-house and back-of-house teams to enhance overall customer satisfaction. The individual will be responsible for supporting service staff by managing inventory, coordinating with suppliers, and maintaining cleanliness and organization in service areas. By efficiently handling these tasks, the role contributes directly to the smooth flow of restaurant operations and the delivery of high-quality guest experiences. Ultimately, this position serves as a backbone to the restaurant’s service excellence, enabling the team to meet and exceed customer expectations consistently.

Minimum Qualifications:

• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.

Responsibilities:

• Assist service staff by preparing and replenishing service stations with necessary supplies and equipment.
• Coordinate with kitchen and wait staff to ensure timely and accurate delivery of food and beverages.
• Manage inventory levels of service-related items and communicate needs to management for restocking.
• Maintain cleanliness and organization of dining and service areas in compliance with health and safety standards.
• Support the resolution of customer inquiries or concerns by liaising with appropriate team members.
• Help train new service support staff on operational procedures and customer service standards.
• Collaborate with management to identify opportunities for improving service efficiency and guest satisfaction.

Skills:

Communication and interpersonal skills are essential for coordinating effectively with customers and team members and ensuring smooth service delivery. Organizational skills help manage inventory and service stations efficiently, preventing shortages and delays.

About Company:

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

Who We Are

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.

About the Role:

The Restaurant Service Support role is pivotal in ensuring seamless operations within a dynamic dining environment. This position focuses on providing comprehensive assistance to both front-of-house and back-of-house teams to enhance overall customer satisfaction. The individual will be responsible for supporting service staff by managing inventory, coordinating with suppliers, and maintaining cleanliness and organization in service areas. By efficiently handling these tasks, the role contributes directly to the smooth flow of restaurant operations and the delivery of high-quality guest experiences. Ultimately, this position serves as a backbone to the restaurant’s service excellence, enabling the team to meet and exceed customer expectations consistently.

Minimum Qualifications:

• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.

Responsibilities:

• Assist service staff by preparing and replenishing service stations with necessary supplies and equipment.
• Coordinate with kitchen and wait staff to ensure timely and accurate delivery of food and beverages.
• Manage inventory levels of service-related items and communicate needs to management for restocking.
• Maintain cleanliness and organization of dining and service areas in compliance with health and safety standards.
• Support the resolution of customer inquiries or concerns by liaising with appropriate team members.
• Help train new service support staff on operational procedures and customer service standards.
• Collaborate with management to identify opportunities for improving service efficiency and guest satisfaction.

Skills:

Communication and interpersonal skills are essential for coordinating effectively with customers and team members and ensuring smooth service delivery. Organizational skills help manage inventory and service stations efficiently, preventing shortages and delays.

Weekend and evening availability required