Busperson-Ember

ViziRecruiter,LLC.; Lake Charles (LA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A hospitality company located in Lake Charles, Louisiana, seeks customer service staff to provide friendly and professional service to restaurant guests. Candidates should possess a High School Diploma or equivalent, alongside strong communication and customer service abilities. Responsibilities include maintaining cleanliness, assisting servers, and following health and safety standards. The role may include night and weekend shifts as necessary. Competitive benefits are offered, emphasizing career growth and wellness programs.

Qualifications

• Prior customer service experience in a fast-paced environment preferred.
• Must be able to read, write, understand, and speak English.
• Excellent customer service and communication skills.
• Must read, write, understand and speak English.
• Basic math skills; add/subtract.
• Availability for nights, weekends, holidays, and overtime.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service.
• Adheres to established policies and procedures regarding guest service standards.
• Maintains cleanliness and safety of designated areas according to health and safety standards.
• Removes dirty dishes and transports items to designated area.
• Resets tables with silverware, linen, napkins, and glassware.
• Assists servers with tasks as required.
• Wipes counter areas, sinks, and floors to maintain clean workstations.
• Maintains cleanliness of designated areas per health and safety standards.
• Deep cleans restaurant equipment and service stations as scheduled.
• Resolves service issues according to established guidelines.

Skills

Customer service skills

Communication skills

Basic math skills

Math basics

Education

High School Diploma or GED

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Overview

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.
• Adheres to established department and property policies and procedures regarding guest service standards.
• Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure.
• Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary.
• Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant tabletop specifications.
• Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.
• Maintains equipment as required in accordance with established guidelines and safety procedures.
• Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures.
• Resolves service issues according to established guidelines.
• Assists in Bar/Beverage setup.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or GED equivalent.
• Prior customer service experience in a fast-paced environment preferred.
• Must have excellent customer service/communication skills.
• Must be able to read, write, understand, and speak English.
• Must have basic math skills, including the ability to add and subtract.
• Available to work required schedule, which may include nights, weekends, holidays, and overtime as needed.