Business Unit Risk Manager Workplace Services

Charles Schwab; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off for vacation and sabbat

Parental leave and family benefits

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Manager to support Workplace Services BU Risk fraud investigations and risk governance. The role partners with business teams to drive process improvements, investigate incidents, and ensure client service and regulatory compliance.

Based on site, the role emphasizes collaboration, analytical problem solving and proactive issue resolution. A bachelor’s degree and 2+ years in risk or related fields are required, with opportunities for bonuses.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of risk management or similar experience.
• Strong analytical and problem-solving skills with business acumen and judgment.
• Excellent time management and organizational skills with a proactive approach.
• Effective interpersonal, influencing, and facilitation skills with strong communication.
• Exceptional client focus and ability to resolve client inquiries.
• Strong team orientation and collaboration skills.

Responsibilities

• Conduct high-profile, sophisticated fraud investigations with sound risk decisions.
• Manage a portfolio of cases in a fast-paced environment.
• Communicate with participants, clients, consultants and stakeholders with appropriate detail.
• Partner with business partners to lead or support BU Risk initiatives and governance.
• Provide analysis to identify weaknesses, develop solutions and monitor implementation for flawless service.

Skills

Analytical thinking

Problem-solving

Time management

Interpersonal communication

Team collaboration

Client focus

Education

Bachelor’s degree or equivalent experience

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Applicants must currently be authorized to work for any employer in the United States, now and in the future, on a full-time basis without employer sponsorship.

We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

Workplace Services Business Unit (BU) Risk provides first line risk management support to the four business units in Workplace Services (WS): Designated Brokerage Services, Retirement Business Services, Retirement Plan Services, and Stock Plan Services.

Reporting to the Senior BU Risk Manager, this individual contributor Manager will play a key role in supporting fraud investigations on behalf of WS. BU Risk investigates suspected incidents of fraud and pursues recovery efforts of unauthorized activity in client accounts. You will also help identify areas for process improvement to limit risk to the firm and improve client experience.

Your responsibilities will include, but not limited to, supporting the following program activities:

• Conduct high-profile, sophisticated fraud investigations, making consistent, well-reasoned decisions on risk and fraud issues.
• Manage a portfolio of cases in a fast-paced, dynamic environment, balancing casework with additional responsibilities.
• Communicate regularly with participants, clients, consultants, and key stakeholders, providing updates at the appropriate level of detail to enable action.
• Partner with key business partners to lead or support BU Risk initiatives and risk governance programs for Workplace Services.
• Provide consultation and analytical support to identify process and control weaknesses, develop solutions, and monitor implementation to ensure flawless client service and regulatory compliance.

What you have

To ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in a risk management role or similar experience.
• Strong analytical and problem-solving skills, with the business acumen, attention to detail, flexibility, and judgment to evaluate complex issues and make sound decisions independently, with limited oversight.
• Excellent time management and organizational skills, with a proactive approach, appropriate sense of urgency, and ability to anticipate and manage project issues and obstacles.
• Effective interpersonal, influencing, and facilitation skills, with strong verbal and written communication, including experience presenting to business partners and leadership.
• Exceptional client focus, with the ability to quickly build trust and confidence and drive timely, responsive resolution of client inquiries related to assigned casework.
• Strong team orientation and ability to collaborate effectively using technical and non-technical resources.

Preferred Qualifications

• 3+ years of fraud, compliance, or risk management experience in financial services.
• 1+ years of experience in financial investigations or customer service, resolving complex client issues.

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.

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What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance