Business Unit Manager - Soft Services

ESFM® USA; Malvern (Chester County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

ESFM, the corporate facilities management division of Compass Group USA, seeks a Business Unit Manager for a regulated life sciences campus to oversee Office Services, Shipping & Receiving, Hazardous Materials Shipping, Regulated Logistics, Mailroom Operations, Housekeeping, Workplace Services, Pest Control, and Vendor Management programs.

The role ensures services are delivered safely, compliantly, and audit-ready.

Qualifications

• Bachelor's degree preferred in Operations, Logistics, Facilities Management, Business, or related field.
• Minimum 7-10 years of leadership experience within life sciences, pharmaceutical, biotechnology, medical device, or other regulated manufacturing environments.
• Demonstrated experience leading regulated shipping, hazardous materials transportation, logistics operations, and business support services.
• Strong experience managing Integrated Pest Management programs and vendor compliance.
• Proven success managing large teams, vendor partnerships, and compliance-driven operations.
• Strong understanding of GMP, GxP, Quality Systems, audit readiness, and regulatory requirements.
• Experience managing P&L, budgets, labor planning, and financial performance.
• Excellent verbal communication, presentation, relationship-building, and written communication skills.
• Proficiency with Microsoft Office Suite, operational reporting systems, and quality management tools.

Responsibilities

• Site operations and service delivery
• Regulated logistics, shipping & receiving
• Integrated Pest Management (IPM) program oversight
• Housekeeping and facility services
• Quality Assurance and audit readiness
• EHS and regulatory compliance
• Financial performance (P&L ownership)
• Team leadership and talent development
• Client relationship management

Skills

Leadership

Regulatory compliance

Vendor management

Financial management

IPM program oversight

Communication skills

Team development

Education

Bachelor's degree preferred in Operations, Logistics, Facilities Management, Business, or related field

Tools

Microsoft Office

Job description

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The Business Unit Manager is the senior operational leader responsible for the overall management, compliance, financial performance, and client satisfaction of integrated facilities services at a regulated life sciences manufacturing campus. This role provides leadership for Office Services, Shipping & Receiving, Hazardous Materials Shipping, Regulated Logistics, Mailroom Operations, Housekeeping, Workplace Services, Pest Control, and Vendor Management programs. The Business Unit Manager ensures all services are delivered safely, compliantly, and in alignment with ESFM, Compass Group, client, Quality Assurance (QA), Environmental Health & Safety (EHS), and regulatory requirements. Quality Assurance is a foundational expectation of the role and is critical to ensuring contract compliance, audit readiness, continuous improvement, and operational excellence.

Responsibilities

• Site operations and service delivery
• Regulated logistics, shipping & receiving
• Integrated Pest Management (IPM) program oversight
• Housekeeping and facility services
• Quality Assurance and audit readiness
• EHS and regulatory compliance
• Financial performance (P&L ownership)
• Team leadership and talent development
• Client relationship management

Qualifications

• Bachelor's degree preferred in Operations, Logistics, Supply Chain, Facilities Management, Business, or related field.
• Minimum 7-10 years of leadership experience within life sciences, pharmaceutical, biotechnology, medical device, or other regulated manufacturing environments.
• Demonstrated experience leading regulated shipping, hazardous materials transportation, logistics operations, and business support services.
• Strong experience managing Integrated Pest Management programs and vendor compliance.
• Proven success managing large teams, vendor partnerships, and compliance-driven operations.
• Strong understanding of GMP, GxP, Quality Systems, audit readiness, and regulatory requirements.
• Experience managing P&L, budgets, labor planning, and financial performance.
• Excellent verbal communication, presentation, relationship-building, and written communication skills.
• Proficiency with Microsoft Office Suite, operational reporting systems, and quality management tools.

Associates At ESFM Are Offered Many Fantastic Benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.