Business to Business Inside Sales Customer Service Representative

Sir Speedy, Carrollton, TX1; Carrollton (TX); On-site; USD 40,000 - 45,000; Full time

Job summary

A leading printing and marketing services company is seeking a Customer Service Representative to enhance customer satisfaction and drive sales. The role involves providing exceptional service, managing customer inquiries, and collaborating with the sales team to meet unique project requirements. Join a dynamic team in a supportive environment focused on professional growth and customer success.

Benefits

Comfortable working environment

Qualifications

• 1 year of customer service experience required.

Responsibilities

• Provide service to customers in the office, over the phone, and by email.
• Source new sales opportunities through inbound and outbound calls.
• Close sales and achieve quarterly goals.

Skills

Detail-oriented

Team player

Proactive

Strong phone presence

Excellent communication

Listening skills

Presentation skills

Multi-tasking

Tools

CRM

PrintSmith

PrintersPlan

Job description

• Indoor and comfortable working environment

Company Overview :

A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Sir Speedy, Carrollton, TX1 is looking for an experienced Customer Service Representative .

We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Manufacturing, Real Estate, Contractors, and Construction. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

This is where our Customer Service Team comes in!

Job Summary :

Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview :

• Provide service to customers in our office, over the telephone, and by email.
• Help the customer by identifying their requirements and providing the services and products that best meet their needs.
• Show expertise by communicating with the customer about our products, services, and capabilities.
• Ensure that all their requirements are met for their unique projects.

Skills we are looking for :

• A positive, very detailed oriented people pleaser
• A willingness to be proactive and take action
• Team player that can work with others to deliver a project on time

Skills desired, but not required :

• Previous experience in business to business
• Printing and signage experience
• Understanding of direct mail and automated marketing
• Experience with PrintSmith or PrintersPlan

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly as
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals

Skills

• Track records and maintain database
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with website or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Monday Friday 8 : 30 am to 5 : 00 pm

Job Type : Full-time

Job Type : Full-time

Experience :

• Customer service : 1 year Location : One location

Compensation : $40,000.00 - $45,000.00 per year

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard...and play harder. It's part of our DNA.

With several career paths to choose from - sales, marketing, design, production, operations - no matter the role you choose, you'll be working in an organization that cares about you. At Sir Speedy you can make a difference.

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