Customer Service Representative - Remote

Lensa; Atlanta (GA); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading health technology company is looking for a Customer Service Representative to manage calls and provide exceptional service. This remote position offers the opportunity to help users navigate health programs while meeting call center metrics. Ideal candidates should possess strong communication skills, multitasking abilities, and a background in customer service.

Qualifications

• High School Diploma required.
• Preferred experience in a customer service role.
• Must possess excellent communication skills and multitasking ability.

Responsibilities

• Handle inbound calls from members and providers, providing excellent customer service.
• Analyze problems, determine solutions, and communicate effectively.
• Maintain customer satisfaction and collaborate with teams.

Skills

Communication

Multitasking

Customer Service

Problem Solving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help individuals, providers, employers, health plans, government organizations, and communities optimize well-being by driving positive behavior change. Committed to supporting each person through their personal health, Sharecare aims to make high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with professionalism and courtesy. The CSR manages customer inquiries and issues via phone and email, accurately recording communications. Calls are mainly routine but may require deviation from scripts or standard procedures. CSRs use a computerized system for tracking, information gathering, and troubleshooting, and may assess needs, explain programs, and promote services or products.

Position Details

• This is a remote position, open to applicants anywhere within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs, questions, and concerns.
• Develop resolution plans and respond appropriately and efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems, determine solutions, and communicate resolutions according to protocol.
• Proactively educate callers on program benefits.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adjust communication style as needed.
• Provide accurate information about Sharecare’s programs and services.
• Escalate issues internally and follow up on escalated cases.

Qualifications

• High School Diploma
• Experience in a customer service role preferred
• Excellent communication skills
• Ability to multitask effectively
• Proficiency in Microsoft Word & Outlook
• Keyboard skills and internet navigation proficiency required
• Ability to work well in a team and adapt to a fast-changing environment

Sharecare is an Equal Opportunity Employer and does not discriminate based on race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, or veteran status. For questions, contact [e-mail].