Business Technology Specialist

Unified Technology Solutions; Vero Beach (FL); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

Unified Technology Solutions in Vero Beach, FL is seeking a customer-focused Business Technology Specialist to provide responsive IT support to our clients. You will troubleshoot hardware, software, network, and application issues remotely and on-site, helping users stay productive and ensuring their technology operates reliably.

The ideal candidate combines strong technical fundamentals with excellent communication, documentation, organization, and customer service skills.

Qualifications

• Degree in information technology, computer science, or related field or equivalent experience.
• Experience providing desktop, help-desk, or technical support is preferred.
• Must have driving license and travel to client sites.

Responsibilities

• Respond to support requests via telephone and email in a courteous, timely manner.
• Diagnose and resolve hardware, software, application, connectivity, and peripheral issues.
• Provide remote and on-site support for Windows desktops, laptops, and printers.
• Deliver on-site service and transport equipment to client locations.
• Document service requests with issue details, actions, and resolutions.
• Prioritize requests based on urgency and business impact.
• Escalate complex issues when needed and use diagnostic tools to resolve problems.
• Install, configure, maintain, and upgrade software, hardware, OS, and business apps.
• Assist with network design to meet client needs and perform preventive maintenance.
• Keep clients informed and verify system performance after resolution.

Skills

Excellent written and verbal comms

Documentation

Time-management

Explain technical concepts

Analytical problem-solving

Prioritization

Self-motivated

Customer service

Team collaboration

Education

Degree in information technology or computer science

High school diploma or equivalent

Tools

Microsoft 365

Active Directory

SharePoint

Outlook

QuickBooks

Job description

Company Description

Unified Technology Solutions is a managed IT services provider supporting businesses across Vero Beach and Florida’s Treasure Coast with cybersecurity, IT consulting, help desk support, cloud solutions, data backup, business phone systems, and network management. Founded in 2008, the company emphasizes proactive, business-focused technology that helps organizations improve security, reliability, and productivity. Unified Technology Solutions works to minimize technology problems and downtime through practical, forward-looking solutions. Clients benefit from direct access to a local team that delivers responsive support tailored to each organization’s specific needs and goals.

Role Description

We are seeking a customer-focused Business Technology Specialist to provide responsive, practical technology support to our clients. In this role, you will troubleshoot hardware, software, network, and application issues remotely and on-site, helping users stay productive and ensuring their technology operates reliably.

The ideal candidate combines strong technical fundamentals with excellent communication, documentation, organization, and customer service skills. You should be comfortable managing multiple requests, explaining technical concepts in plain language, and working both independently and collaboratively.

Key Responsibilities

• Respond courteously and promptly to support requests received by telephone and email.
• Diagnose and resolve end-user hardware, software, application, connectivity, and peripheral issues.
• Provide remote and on-site support for Windows desktops, laptops, applications, printers, and related equipment.
• Drive to client locations and safely transport the computers, tools, and other equipment required for on-site service.
• Accurately document each service request, including client and contact information, reported issue, troubleshooting performed, time spent, billable activity, actions taken, and final resolution.
• Prioritize and schedule service requests based on urgency and business impact.
• Escalate complex or unresolved issues when appropriate.
• Use diagnostic utilities, remote-support platforms, ticketing systems, knowledge bases, and vendor resources to identify and resolve problems.
• Install, configure, maintain, and upgrade software, hardware, operating systems, and business applications.
• Configure systems, applications, user accounts, file backups, and related services.
• Assist with designing network systems that meet clients’ operational and technical needs.
• Perform preventive maintenance on workstations, printers, and peripherals.
• Research software updates, drivers, technical documentation, and other resources needed for problem resolution.
• Learn and support the hardware, software, and services used by the organization and its clients.
• Test completed work to confirm that issues have been fully resolved.
• Follow up with clients after resolution to verify satisfaction and system performance.

Education and Experience

• Degree in information technology, computer science, or a related field; or an equivalent combination of education, training, and relevant work experience.
• Previous experience providing desktop, help-desk, or technical support is preferred.

Knowledge, Skills, and Abilities

• Working knowledge of current business technology and industry trends.
• Foundational knowledge of Windows PC hardware and software troubleshooting.
• Experience supporting Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications and services, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint, as well as QuickBooks.
• Basic understanding of networking concepts and services, including VPNs, DNS, DHCP, and NAT.
• Familiarity with PC diagnostic and troubleshooting utilities.
• Experience administering Active Directory in a Windows domain environment.
• Experience supporting Apple macOS is a plus.
• Excellent written and verbal communication skills.
• Strong documentation and time-management skills.
• Ability to explain technical information in clear, user-friendly language.
• Strong analytical, diagnostic, and problem-solving abilities.
• Ability to prioritize and complete tasks effectively in a fast-paced environment.
• Self-motivated, dependable, and capable of working with limited supervision.
• Strong customer service skills and a professional demeanor.
• Ability to work effectively both independently and as part of a team.

Employment Requirements

• Employment is contingent upon passing a State and National Fingerprint-Based Criminal History Record Check. The successful candidate must obtain CJIS certification within three months of employment.
• Driver’s license and reliable travel to client sites.
• A reliable personal vehicle is required for regular travel to client locations and transporting computers, tools, and other job-related equipment.
• Employees using a personal vehicle for business travel must maintain legally required automobile insurance.

Job Type:

Full-time

Pay:

From $45,000.00 per year

• 401(k) matching
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• IT Help desk/Customer Support: 2 years (Preferred)

License/Certification:

• driver’s license and reliable travel to client sites (Required)