Business Technical Success - Carrier Field Engineering Manager

Apple Inc.; Atlanta (GA); On-site; USD 180,000 - 240,000; Full time

Job summary

Apple Inc. is seeking a Carrier Field Engineering Manager in the United States to lead a high-performing team of field engineers.

You will partner with major carrier partners and enterprise clients to deliver Apple technologies, drive adoption, and remove technical barriers, aligning cross-functional teams to accelerate transformation. You will mentor staff, shape enterprise deployment strategies, and communicate complex technical concepts to executives, ensuring scalable, secure, and integrated

Qualifications

• 7+ years of leadership experience in technical, solutions-oriented teams.
• Strong business acumen with understanding of financial drivers and strategic growth.
• Deep experience with complex IT enterprise environments, security frameworks, and deployment strategies.
• Extensive background in mobile technology and carrier networks (5G, Private Networks, Network Slicing) and MDM.

Responsibilities

• Build, lead, and strategically evolve the Carrier Field Engineering team, ensuring its capabilities align with platform and solution growth strategies.
• Partner with senior leaders across Sales, Product, R&D, Marketing, and Finance, both internally and with carrier partners, to develop and execute business strategies, long-range plans, and technical goals.
• Drive complex, high-impact business initiatives that secure critical outcomes and accelerate growth.
• Identify emerging wireless industry trends and integrate them into growth initiatives, keeping the organization ahead of market shifts.
• Continuously improve the customer journey and core operations to increase efficiency and scale the business.
• Communicate complex technical concepts clearly and compellingly to diverse audiences, from technical teams to executive leadership.
• Navigate challenging technical and business discussions with confidence, remaining composed under pressure.
• Make informed, impactful decisions with sound judgment, even in ambiguous situations.
• Mentor and enable team members, fostering curiosity and deepening expertise across Apple's ecosystem.
• Build and maintain strong relationships across internal teams, Carrier partners, and customers.

Skills

Leadership

Business acumen

Enterprise IT

Mobile technology

Carrier networks

MDM

Security solutions

Education

Bachelor's degree or equivalent practical experience

Job description

Business Technical Success – Carrier Field Engineering Manager

Dallas, Texas, United States Sales and Business Development

At Apple, we create products that revolutionize industries and enrich lives globally. Our Carrier organization is vital to this mission, ensuring our largest partners like Verizon, AT&T, and T-Mobile successfully deliver Apple solutions to enterprise customers at scale. The Technical Success - Carrier Field Engineering team is integral to this success, partnering directly with these carriers to overcome technical barriers and integrate best-in-class Apple practices for enterprise customers.

Description

As the Carrier Field Engineering Manager, you will lead a team of exceptional Field Engineers who serve as trusted advisors on the Apple ecosystem, driving the successful adoption and integration of Apple technologies within our major US Carrier partners and their enterprise clients. You and your team will deeply understand our carriers' businesses and technical ambitions, transforming the way they operate by delivering innovative technical solutions and ensuring seamless integration of Apple's hardware, software, and services.You will remove technical barriers and friction points, improve customer readiness for our platform, and accelerate business transformation through Apple platform adoption. This role requires a leader who can balance strategic vision with hands-on execution, building strong cross-functional relationships internally and with carrier partners to drive meaningful, lasting impact. You'll be at the intersection of technology, business strategy, and partnership, helping shape how millions of enterprise users experience Apple's ecosystem through our carrier relationships.Success in this role means building a high-performing team, staying ahead of emerging industry trends, and consistently delivering outcomes that strengthen Apple's position as the trusted technology partner for carriers and their enterprise customers alike.

Responsibilities

• Build, lead, and strategically evolve the Carrier Field Engineering team, ensuring its capabilities align with platform and solution growth strategies
• Partner with senior leaders across Sales, Product, R&D, Marketing, and Finance, both internally and with carrier partners, to develop and execute business strategies, long-range plans, and technical goals
• Drive complex, high-impact business initiatives that secure critical outcomes and accelerate growth
• Identify emerging wireless industry trends and integrate them into growth initiatives, keeping the organization ahead of market shifts
• Continuously improve the customer journey and core operations to increase efficiency and scale the business
• Communicate complex technical concepts clearly and compellingly to diverse audiences, from technical teams to executive leadership
• Navigate challenging technical and business discussions with confidence, remaining composed under pressure
• Make informed, impactful decisions with sound judgment, even in ambiguous situations
• Mentor and enable team members, fostering curiosity and deepening expertise across Apple's ecosystem
• Build and maintain strong relationships across internal teams, Carrier partners, and customers

Minimum Qualifications

• Approximately 7 plus years of experience leading technical, solutions-oriented teams
• Strong business acumen, including an understanding of financial drivers and strategic planning for sustainable growth
• Profound understanding and experience with complex IT enterprise environments, including deployment strategies, security frameworks, and mobile architectures
• Extensive background in mobile technology and solutions, including carrier network infrastructure (e.g., 5G, Private Networks, Network Slicing), Mobile Device Management (MDM), and advanced security solutions
• Bachelor's degree or equivalent practical experience

Preferred Qualifications

• Strategic foresight to anticipate emerging industry trends and proactively identify growth opportunities with carrier partners
• Exceptional ability to distill complex technical concepts into clear, concise, and compelling narratives for diverse audiences
• Experience with AI integration within mobile ecosystems
• Demonstrated success advising on technical business transformation initiatives for large enterprises or in a consultative pre-sales engineering capacity
• Strong grasp of Apple's approach to Security and Privacy, with the ability to articulate the inherent benefits of our integrated approach

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.