Business Technical Analyst

East Texas A&M University; Commerce (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

East Texas A&M University in Commerce, TX seeks a Business Technical Analyst to bridge Enrollment Management, IT, and campus partners. You will analyze needs, translate requirements, and support CRM, SIS, and data governance initiatives across systems.

The role emphasizes data analysis, reporting, and system integrations with vendors, ensuring solutions align with institutional goals and user needs. Strong communication and prioritization are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or related STEM field.
• Four months of experience in a technical analyst, data analyst, or programmer/DBA role.
• Proficient in SQL and data analysis; experience with Banner, Salesforce, or Element451 preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Analyze business processes, workflows, and system functionality to identify opportunities for improvement, automation, and increased efficiency.
• Gather, document, and translate business requirements into functional and technical specifications.
• Support the implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems, including CRM, SIS, admissions, engagement, and student success platforms.
• Analyze and validate data across systems; identify data quality issues and support data reconciliation, mapping, migration, and governance efforts.
• Develop and maintain reporting requirements, dashboards, business rules, data definitions, and analytical solutions.
• Support system integrations, APIs, data feeds, and automated processes in partnership with IT and vendors.
• Develop test plans and user acceptance testing for new functionality and system changes.
• Participate in technology implementations, process improvement initiatives, system upgrades, and vendor projects.
• Create process documentation, workflow diagrams, standard operating procedures, and user documentation.
• Provide technical and analytical support to Enrollment Management & Student Affairs leadership and functional teams.
• Communicate complex technical and data concepts clearly to both technical and non-technical stakeholders.

Skills

SQL

Data analysis

Communication

Prioritization

Education

Bachelor’s degree in Computer Science, Information Systems, Data Science, or related STEM field

Tools

Oracle

Banner SIS

Salesforce

Element451

Power BI

Tableau

Excel

Git

UC4

Constituo

Job description

Job Title: Business Technical Analyst

Agency: East Texas A&M University Department Associate Vice President of Enrollment Management & Student Affairs

Proposed Minimum Salary: Commensurate

Job Location: Commerce, Texas

Job Type: Staff

Job Description

Salary: $58,000 Annually

Summary:

The Business Technical Analyst serves as a bridge between Enrollment Management & Student Affairs, Information Technology, and campus partners to analyze business needs, improve processes, and implement technology solutions that support student recruitment, admissions, enrollment, engagement, and success. The position translates business requirements into functional and technical solutions and supports enterprise systems, data, reporting, integrations, automation, testing, and system implementations. The analyst works closely with functional teams, IT, vendors, and leadership to ensure technology and data solutions effectively support institutional goals. As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.

Duties & Responsibilities:

• Analyze business processes, workflows, and system functionality to identify opportunities for improvement, automation, and increased efficiency.
• Gather, document, and translate business requirements into functional and technical specifications.
• Support the implementation, configuration, enhancement, and optimization of Enrollment Management and Student Affairs systems, including CRM, SIS, admissions, engagement, and student success platforms.
• Analyze and validate data across systems; identify data quality issues and support data reconciliation, mapping, migration, and governance efforts.
• Develop and maintain reporting requirements, dashboards, business rules, data definitions, and analytical solutions.
• Support system integrations, APIs, data feeds, and automated processes in partnership with IT and vendors.
• Develop test plans and user acceptance testing for new functionality and system changes.
• Participate in technology implementations, process improvement initiatives, system upgrades, and vendor projects.
• Create process documentation, workflow diagrams, standard operating procedures, and user documentation.
• Provide technical and analytical support to Enrollment Management & Student Affairs leadership and functional teams.
• Communicate complex technical and data concepts clearly to both technical and non-technical stakeholders.

Minimum Requirements:

• Education: Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related STEM field.
• Experience / Knowledge / Skills: Four months of experience in a technical analyst, data analyst, or programmer/DBA role.
• Experience working in higher education or with systems such as Banner, Element451, Salesforce is preferred.
• Proficient in SQL and data analysis with demonstrated experience supporting large, relational database systems.
• Strong written and verbal communication skills with the ability to translate complex technical topics to non-technical stakeholders.
• Ability to: Ability to manage multiple priorities and work independently. High level of professionalism and discretion in handling confidential information.
• Licensing/Professional Certifications: NA
• Physical Requirements: NA

Preferred Education / Skills/ Experience:

• At least 1 year of experience in a business technical analyst, data analyst, or programmer/DBA role.
• Programming/Querying: SQL, PL/SQL, Apex, R, Python or similar
• Database: Oracle, Banner SIS Reporting: WebFocus, Salesforce, Element451 Segments CRM/Platform: Element451 ETL/Integration: Constituo, UC4, SFTP & API integrations Other Tools: Microsoft Excel (Advanced), Power BI (preferred), Tableau, Git (optional)

SUPERVISION OF OTHERS:

NA

WORK LOCATION:

• This is primarily an on-site position at Commerce, TX.
• Occasional remote work may be permitted with prior supervisor approval and in accordance with state and university policies.

SPONSORSHIP:

• This position is not eligible for employment visa sponsorship.
• Candidates must be authorized to work in the United States without current or future employer sponsorship.

CRITICAL INFRASTRUCTURE COMPETENCY:

Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

WHY WORK AT EAST TEXAS A&M UNIVERSITY?

Competitive Benefits & Work-Life Balance:

• Employee tuition assistance for master's and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

Career Growth & Development:

• Access to cutting-edge research opportunities at a designated R2 Research Institution.

Academic Excellence:

• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs, including nationally ranked online and graduate options.
• First accredited institution to offer a competency-based bachelor's degree in criminal justice.

Distance Education Offerings:

Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.

State-of-the‑Art Facilities:

Work in advanced facilities such as the 113,470‑square‑foot Nursing and Health Sciences Building, featuring a state‑of‑the‑art simulation hospital and a 1,300‑acre agricultural research farm.

Vibrant Campus Life:

• Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.

Prime Location & Growth:

Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.

Visit our social media:

Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Welcome to East Texas A&M University, where we transform lives!

At our university, we are committed to fostering an environment that ensures students are prepared for success in an ever‑evolving world. Our faculty and staff work collaboratively to elevate research, drive innovation, and address global challenges, all while creating a welcoming community where academic excellence can thrive. We strive to align initiatives with the university's unique rural‑urban identity, embracing both the opportunities of city life and the richness of rural traditions. Additionally, we are dedicated to modernizing university operations and business practices to enhance efficiency, support sustainable growth, and improve the student experience.

East Texas A&M University is an Equal Opportunity/Veterans/Disability Employer.

Discover more about our sites:

East Texas A&M University (Main Campus)

East Texas A&M at Dallas

East Texas A&M at Navarro College

Texas A&M-Rellis