Administrative Coordinator for the Student Success Center

East Texas A&M University; Commerce (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Employee tuition assistance

Comprehensive benefits package

Discounted services

Job summary

East Texas A&M University is seeking an Administrative Coordinator for the Student Success Center to support operations and drive efficient workflows. You will coordinate processes, prepare reports, track resources, and handle purchasing, travel, and data entry with FERPA and System guidelines in mind.

You will supervise the Administrative Assistant and assist with scheduling, meetings, and front-desk operations, contributing to student success initiatives and campus programs.

Qualifications

• Bachelor’s degree or equivalent with three years of administrative support.
• Experience with databases, CRM systems, and office equipment.
• Strong verbal and written communication; ability to handle confidential information.

Responsibilities

• Interpret and implement policies; monitor procedures and recommend improvements.
• Coordinate expense, budget tracking, and reporting across departments.
• Manage travel, purchasing, invoices, and service agreements; oversee records and supplies.
• Organize meetings, support scheduling, prepare reports, and assist with hiring processes.
• Maintain accurate data entry into Banner and related systems.

Skills

Administrative support

Verbal & written communication

Data entry / record keeping

Multitasking

Policy compliance (FERPA)

Education

Bachelor’s degree

Tools

FAMIS/CANOPY

WorkDay

LaserFiche

SharePoint

Ellucian-Banner

Navigate EAB

Emburse / Concur

Job description

Job Title

Administrative Coordinator for the Student Success Center

Agency

East Texas A&M University

Department

ASST PROV - ACAD AFFAIRS STUDENT SUCCESS

Proposed Minimum Salary

Commensurate

Job Location

Commerce, Texas

Job Type

Staff

Summary

The Administrative Coordinator for the Student Success Center supports the internal operations and administrative functions of the Center and its affiliated units. This role focuses on coordinating departmental processes, preparing reports, tracking resources, facilitating purchases/travel, and streamlining workflows to enhance efficiency. The coordinator provides essential behind-the-scenes support that enables staff to deliver student success initiatives effectively while ensuring compliance, maintaining data integrity, and upholding policies such as FERPA and Texas A&M University System guidelines. This role, along with the Administrative Assistant it directly supervises, also helps set the tone for front‑of‑house in the Student Success Center suite by managing the student‑staffed front desk area.

Duties & Responsibilities

• Interpret, implement, and monitor East Texas A&M University and Texas A&M University System policies and procedures related to student success and Center operations, recommending improvements and new initiatives as appropriate for respective units (Academic Advising, Money Management, Student Career Preparedness, Student Transition & Support, Analytics & Academic Testing, Title III Programs).
• Promote a healthy office culture that prioritizes the Center’s inward values (collaboration, respect, accountability, support, growth, and joy) and outward values (empowerment, responsiveness, professionalism, advocacy, hospitality, and partnership).
• Coordinate expense and budget development, tracking, and reporting for the Center, ensuring accurate allocation and reconciliation across multiple departments.
• Manage departmental travel, purchasing, and financial transactions (Famis, Canopy, AggieBuy, Emburse, Concur), and process invoices and service agreements across multiple departments; oversee inventory and maintenance of files, records, office supplies, and equipment.
• Organize meetings and special events, and provide on‑site support as needed; support scheduling and calendar needs for Assistant Vice Provost.
• Manage submission and tracking of maintenance work orders for facilities and equipment. Coordinate key requests, key audits, and security protocols for all physical access points within the Center.
• Manage Center‑wide communications in writing and in person, including meetings and internal memos; act as supervisor when required on official Student Success Center business.
• Prepare and route paperwork for hiring, terminations, and reclassifications; provide support to staff regarding schedules, committee membership, and meetings.
• Manage accurate and timely data entry of academic course updates, scheduling information, and curriculum changes directly into the Banner Student Information System.
• Remain competent and current through self‑directed professional learning, developing professional contacts with colleagues, engaging in professional development courses, and attending training and/or courses required.
• Contribute to the overall success of the Student Success Center by performing all other duties and responsibilities as assigned.

Minimum Requirements

• Education: Bachelor’s degree or the equivalent and three years of administrative support or secretarial experience or an equivalent combination of education and experience is required.
• Experience / Knowledge / Skills: Two (2) years of related experience are required. Working knowledge of or the ability to learn and use database applications, customer relationship manager (CRM) system, and other systems or applications that may be used within the University or division is required. The ability to operate and troubleshoot electronic office equipment, computers, and peripherals is required. Effective verbal and written communication skills are required.
• Ability to: Multitask and work cooperatively with others. Work with sensitive information and maintain confidentiality. Organize and set priorities, maintain records, interpret and prepare reports and compose memoranda and letters. Work a flexible schedule beyond normal hours of 8:00 am to 5:00 pm, which may include weekend hours, is required.
• Licensing/Professional Certifications: None
• Physical Requirements: Ability to sit for extended periods during scheduled shifts. The ability to lift 30 lbs. and travel between multiple locations for off‑site work assignments.
• Other Requirements: None

Preferred Education / Skills / Experience

• A degree is preferred.
• Proficiency with FAMIS/CANOPY, WorkDay, LaserFiche, SharePoint, Ellucian‑Banner, Navigate EAB, Emburse and Concur is preferred.
• Administrative support experience within an academic unit/division in higher education is preferred.
• Experience in maintaining, monitoring, and reconciling financial records and accounts is preferred.

Supervision of Others

Professional staff (Administrative Assistant) and student workers, as needed.

Why Work at East Texas A&M University?

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long‑term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.
• Access to cutting‑edge research opportunities at a designated R2 Research Institution.
• ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs.
• Over 140 degree programs, including nationally ranked online and graduate options.
• First accredited institution to offer a competency‑based bachelor’s degree in criminal justice.
• Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online.
• Work in advanced facilities such as the 113,470-square‑foot Nursing and Health Sciences Building, featuring a state‑of‑the‑art simulation hospital and a 1,300-acre agricultural research farm.
• Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community.
• Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas.
• Visit us on our social media: Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News.

Equal Opportunity/Veterans/Disability Employer

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.