ERP Systems Support & Reporting Specialist

Jim Carpenter Company; Martinsville (VA); On-site; USD 32,000 - 36,000; Full time

Job summary

Jim Carpenter Company seeks a Business Applications Coordinator to support daily operation of business applications from our Martinsville location. Responsibilities include user support, testing, documentation, reporting, and data quality initiatives.

The role emphasizes training, user adoption, and help desk functions across ERP systems, with occasional hardware support and travel as needed.

Qualifications

• Willingness to learn SQL, Crystal Reports, and ERP functionality.

Responsibilities

• Provide day-to-day user support for assigned business applications.
• Assist with testing, documentation, and user communications.
• Investigate issues and escalates unresolved problems.
• Complete routine user setup and configuration updates following established procedures.
• Run, maintain, and update standard reports.
• Use existing queries and report templates with basic modifications.
• Help maintain reporting accuracy, consistency, and accessibility across departments.
• Document current procedures and identify issues for management review.
• Follow established data standards and report data-quality concerns.
• Assist with improvement and implementation projects as assigned.
• Assist training new users using company systems and best practices.
• Support user adoption of new systems and technologies.
• Provide help desk support across the main ERP systems.
• Provide occasional hardware and workstation support.

Skills

SQL

Crystal Reports

ERP functionality

Microsoft Office

Problem solving

Critical thinking

Communication

Organization

Adaptability

Travel readiness

Windows-based support

Tools

SQL

Crystal Reports

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Applications Coordinator

90 Administration Regular Full Time Technical Martinsville, VA, US

30+ days ago Requisition ID: 1167

Salary Range: $23.00 To $26.00 Hourly

This position works under the direction of the Business Information Systems Manager and escalates complex, high-impact, or non-routine issues for resolution.

Responsibilities

System Administration

• Provide day-to-day user support for assigned business applications.
• Assist with testing, documentation, and user communications.
• Investigate issues and escalate unresolved problems.
• Complete routine user setup and configuration updates following established procedures.
• Run, maintain, and update standard reports.
• Use existing queries and report templates with basic modifications.
• Help maintain reporting accuracy, consistency, and accessibility across departments.

Process & Data Improvement

• Document current procedures and identify issues for management review.
• Follow established data standards and report data-quality concerns.
• Assist with improvement and implementation projects as assigned.

User Support and Training

• Assist training new users using company systems and best practices.
• Support user adoption of new systems and technologies.
• Provide help desk support across the main ERP systems.
• Provide occasional hardware and workstation support.

Qualifications

• Willingness to learn SQL, Crystal Reports, and ERP functionality.
• Basic to Intermediate proficiency with Microsoft O ice.
• Excellent problem-solving and critical thinking skills.
• Demonstrated logical and analytical thinking.
• E ective communication skills; able to tailor informational conversations for individuals across multiple roles and skillsets.
• Ability to stay highly organized while managing multiple support requests.
• Ability to adapt to changing priorities and business needs.
• Ability to travel as needed.
• Able to provide support (as an additional resource) to Windows-based workstations, printers, and other peripherals.