Business Systems Support Analyst I
Manatee County Government, Work That Matters
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Manatee County Government is seeking an IT professional to provide routine operational and technical support for department software and business systems. You will install, tune, and diagnose applications, train end users, and create reports while maintaining documentation.
The role emphasizes data integrity, vendor coordination, and security management in a county government setting, with a focus on daily operations and occasional after-hours work.
Qualifications
- Bachelor’s degree in business administration, computer science, information technology, or related field.
- One (1) or more years of work experience in system administration and support desired.
- Valid driver license required with valid Florida driver license required within 30 days of hire.
- Equivalent combinations of education, training, and experience may be considered.
Responsibilities
- Provides routine operational and technical support and maintenance for assigned department’s software applications.
- Assists with installing, configuring, and testing system upgrades, vendor defect corrections and changes, new software, and new systems before installation to production environment.
- Assists with testing and implementation of databases and tools. Cleans and standardizes data. Researches errors and applies corrections.
- Provides routine application performance tuning, working closely with business systems support team and application vendors.
- Troubleshoots routine system issues and outages. Researches errors and applies corrections. Refers escalated issues to more experienced staff.
- Monitors process schedulers. May monitor software systems interfaces to ensure that interfaces exchange data properly.
- May participate in evaluations of vendor products.
- Manages user security. Creates user profiles. Sets access levels and passwords.
- Provides application assistance and training to end users.
- Assists with analyzing business processes and implementing business process changes.
- Creates and distributes routine ad hoc and scheduled reports.
- Maintains application, database, and interface documentation, as assigned.
- Assists with website administration and support for the Department.
- May monitor assignments of hardware, peripherals, and telecommunications equipment.
- Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise.
- Performs other related duties as assigned, including participation in emergency or disaster response activities.
Skills
Education
Tools
Job description
- Premium Pay Differentials/Career Ladders
9000 Town Center Pkwy, Lakewood Ranch, FL 34202
8:00am - 5:00pm; Monday-Friday
$29.82 - $37.27
Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the Information Technology Department. Installs, updates, tunes, and diagnoses internal and third-party software applications. Provides end-user support and training.
Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.
The work environment may include exposure to high noise levels while performing certain essential job functions. The position requires the ability to lift and move objects weighing up to 25 pounds independently and up to 50 pounds with assistance, with or without reasonable accommodation. The role involves sitting for extended periods while working on a computer. Position requires visual acuity and depth perception, as well as ability to hear and identify sounds. Occasionally required to work other than normal business hours.
- Provides routine operational and technical support and maintenance for assigned department’s software applications.
- Assists with installing, configuring, and testing system upgrades, vendor defect corrections and changes, new software, and new systems before installation to production environment.
- Assists with testing and implementation of databases and tools. Cleans and standardizes data. Researches errors and applies corrections.
- Provides routine application performance tuning, working closely with business systems support team and application vendors.
- Troubleshoots routine system issues and outages. Researches errors and applies corrections. Refers escalated issues to more experienced staff.
- Monitors process schedulers. May monitor software systems interfaces to ensure that interfaces exchange data properly.
- May participate in evaluations of vendor products.
- Manages user security. Creates user profiles. Sets access levels and passwords.
- Provides application assistance and training to end users.
- Assists with analyzing business processes and implementing business process changes.
- Creates and distributes routine ad hoc and scheduled reports.
- Maintains application, database, and interface documentation, as assigned.
- Assists with website administration and support for the Department.
- May monitor assignments of hardware, peripherals, and telecommunications equipment. May assist with annual asset inventory maintenance and verification.
- Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise. Upon approval, attends educational events that will increase professional knowledge and be otherwise beneficial to the County.
- Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and applicable federal and Florida law.
- Bachelor’s degree in business administration, computer science, information technology, or related field.
- One (1) or more years of work experience in system administration and support desired.
- Valid driver license required with valid Florida driver license required within 30 days of hire.
- Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.
- Able to organize own work and prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines. Accurate and detail oriented. Able to resolve routine situations and problems.
- General knowledge and understanding of troubleshooting techniques, process automation, and best practice approaches.
- Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
- Good knowledge and understanding of computer systems and software applications required to perform job duties.
- Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, vendors, and other stakeholders. Able to explain facts, policies, and practices.
- Capable of working with general supervision.
In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.
Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at 941-748-4501 x 3865.
Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.
All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Five (5) free visits annually for employees and covered family members.
- Wellness/Health Coaches (5 Free per year)
- Personal Training (5 Free per year)
- Pharmacy Technician
- Musculoskeletal Physical Therapy Management
- Registered Dietician (5 Free per year)
- Massages with licensed therapist (small copay)
- Workers’ Compensation
- Training/Seminars
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Personal Sick Leave
- Family Sick Leave
- Sick Leave Bank (Donated Hours)
- Professional Medical Appointment Leave
- Bereavement Leave
- Military Leave
- Military Training Leave
- FMLA
Applies to employees regularly scheduled to work 8 hours per day/40 hours per week.
0-5 16.25 days
6-10 19.50 days
11+ 22.75 days
Eligible employees may earn an additional 2 days of vacation through participation in the Manatee Thrives program
- Award-winning Health Plan with deductibles as low as $0.
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Life Insurance (6 times salary at low cost)
- Long-term and Short-term Disability Insurance
- Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
- 457b Tax Deferred and ROTH account options through Voya.
- FRS Webinars
- Free financial guidance with licensed, non-commissioned financial planner
- Professional Leadership Programs
- Instructor-Led and eLearning Training
- Premium Pay Differentials/Career Ladders
- Career Counseling
- Toastmasters
- Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
- Employee Recognition Programs with monetary and time-off awards
- Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
- Public Service Loan Forgiveness (PSLF)
- Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.
- ComPsych – offers all employees and their family members with emotional, financial, legal, and work/life balance support.
- LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
- Workers’ Compensation
- Training/Seminars
- FRS options
- Premium Pay Differentials/Career Ladders
- Government employee discounts at many retailers and attractions
- Access to Manatee County Library Services (books, digital services, tools, museum passes).
- 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
- Three (3) Personal Holidays
- Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.
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