Business Systems Manager

Decagon; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Decagon, an in-office AI transformation leader, seeks a Business Systems Manager to own the ERP implementation, deployment, and ongoing maintenance across Ramp, Navan, TeamOhana, Aleph, and more. You will drive a hands-on SDLC, partner with Finance, Accounting, People and Legal, and push for continuous improvement in tooling and processes.

You thrive in ambiguous environments, delivering best-in-class system solutions and improvements with urgency and a clear goal: transform our systems

Qualifications

• Hands-on, drive the full SDLC across major enterprise systems.
• Identify and resolve system inefficiencies with a focus on data integrity and governance.
• Collaborate with Finance, Accounting, People and Legal to define system requirements.

Responsibilities

• Own and scale the company’s business systems ecosystem — including ERP, Ramp, Navan, TeamOhana, Aleph, Variabl and other critical platforms
• Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and ongoing administration
• Design end-to-end financial and operational processes, closing gaps between upstream tools and ERP through disciplined integration
• Identify bottlenecks across Finance, Accounting, People, and Legal, deploying automated or AI-powered solutions
• Lead rollout of new tools, features, and upgrades — training teams, driving adoption

Tools

ERP systems

Ramp

Navan

TeamOhana

Aleph

Variabl

Job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

This role rolls up into the AI Transformation team, within the broader Finance Org today — though our mandate reaches far beyond it. We’re pushing to leverage AI across the entire organization, creating multiples of efficiency in how every function operates. We partner closely across Finance, Accounting, People, Legal, Sales, to partner and develop solutions in a meaningful way. We execute and deliver at extremely fast velocity.

About the Role

Decagon is growing fast — we’re looking for a Business Systems Manager to own the implementation, deployment, and maintenance of our ERP, and to drive ownership across our broader systems landscape — Ramp, Navan, TeamOhana, Aleph, and more. This isn't a role about evaluating tools and writing decks. You'll be hands-on, driving the full SDLC across all of these systems while partnering closely with every relevant business stakeholder. You navigate and thrive in ambiguous environments, constantly iterating to get to best-in-class. You move with urgency, with a clear goal: transforming our systems landscape to be as efficient and effective as possible.

If you're the kind of person who looks at a business system and immediately sees ten ways to make it better — this role was built for you.

Role Responsibilities

• Own and scale the company’s business systems ecosystem — including ERP, Ramp, Navan, TeamOhana, Aleph, Variabl and other critical platforms
• Oversee systems strategy, architecture, configuration, integrations, access governance, data integrity, optimization, and ongoing administration across the organization
• Design and maintain end-to-end processes across the full financial and operational lifecycle, closing gaps between upstream tools and the ERP through disciplined integration design
• Identify operational bottlenecks across Finance, Accounting, People, and Legal, and deploy automated or AI-powered solutions to reduce manual data entry and error
• Lead the rollout of new tools, features, and system upgrades — training teams, running use