Business Systems Manager

State-of-Missour; Jefferson City (MO); On-site; USD 72,000 - 88,000; Full time

Job summary

The Division of Professional Registration in Jefferson City seeks a Business Systems Manager to coordinate a small team and ensure reliable enterprise Salesforce SaaS systems. This is an in-office role emphasizing collaboration with agency partners and timely issue resolution.

You will plan resources, train staff on IT processes, generate reports for board meetings, and communicate system status. A bachelor’s degree and Salesforce certification are preferred; base salary is $80,000 with

Qualifications

• Bachelor’s degree in CS, business/public administration, or related field.
• Experience may substitute for the required education.
• Salesforce Administration certificate or ability to secure within a defined time post-hire.
• Ability to perform all duties of a program administrator with minimal supervision.
• Excellent communication, leadership, organization and critical thinking skills.

Responsibilities

• Provide direction and follow-up for a team of technicians supporting an enterprise system based on Salesforce in a SaaS environment.
• Provide consistent, high-level performance and availability of division technology resources.
• Responsible for training/coordinating staff on IT systems, processes, procedures and rules.
• Continually collaborate and coordinate with team members and project stakeholders.
• Manage incoming requests from multiple boards and division services, triage issues as they arise, and schedule resources to address.
• Provide reports to reporting authority meetings with a focus on issue review, resolution approval, and priority setting.
• Chair meetings, organize polls for proposal disposition and priority, and communicate results keeping board staff informed of system modification schedule.
• Communicate issues with management with suggested responses, keep abreast of issue resolution efforts.
• Communicate system issues and outages to administrative and boards staff, provide work-arounds, if available, and keep all staff informed of issue status. Work with staff and other partners to determine tasks and timelines for issue resolution.
• Other related tasks as required.

Skills

Communication skills

Self-motivated

Multi-tasking

Organizational skills

Education

Bachelor's degree in computer science, business/public administration, or related field

Tools

Salesforce

Job description

Business Systems Manager

Division of Professional Registration

Posting Closes 11/04/2026

Base Salary: $80,000

(The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Job Location:

Division of Professional Registration, 3605 Missouri Blvd, Jefferson City, Missouri 65109. This is an in-office position.

Why you'll love this position:

The office promotes a positive and supportive work environment for its team members. You will enjoy working with others in this fast-pace, positive office environment.

Candidates must be a results-driven innovative individual with excellent communication skills, be self-motivated with minimal supervision, have the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. Candidates will have ability to create and maintain positive working relationships with agency partners. This position does not directly supervise.

• Provide direction and follow-up for a team of technicians supporting an enterprise system based on SalesForce in a Software as a Service (SaaS) environment.
• Provide consistent, high-level performance and availability of division technology resources.
• Responsible for training/coordinating staff on IT systems, processes, procedures and rules.
• Continually collaborate and coordinate with team members and project stakeholders.
• Manage incoming requests from multiple boards and division services, triage issues as they arise, and schedule resources to address.
• Provide reports to reporting authority meetings with a focus on issue review, resolution approval, and priority setting.
• Chair meetings, organize polls for proposal disposition and priority, and communicate results keeping board staff informed of system modification schedule.
• Communicate issues with management with suggested responses, keep abreast of issue resolution efforts.
• Communicate system issues and outages to administrative and boards staff, provide work-arounds, if available, and keep all staff informed of issue status. Work with staff and other partners to determine tasks and timelines for issue resolution.
• Other related tasks as required.

What we are looking for:

Minimum Qualifications

• Bachelor's degree in computer science, business/public administration, or related field (substitutions may apply).
• (Experience may be substituted on a year for year basis for the required education.)
• Salesforce Administration certificate or ability to secure such within a defined time post-hire.
• Ability to perform all duties of a program administrator with minimal supervision.
• Excellent communication, leadership, organization and critical thinking skills.

Lack of post- secondary education will not be used as the sole basis denying consideration to any applicant.

Preferred Qualifications

• Salesforce Architect certification.
• Two (2) or more years experience with Salesforce.
• Project Management Professional (PMP/PRINCE II) certification.
• Supervisory experience in Information Technology.

Authorization to work in the United States is a prerequisite of employment. The Division of Professional Registration will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Sandy Sebastian at [e-mail]