Lead Customer Service Representative - Nursing

State of Missouri; Jefferson City (MO); On-site; USD 38,000 - 47,000; Full time

Job summary

State Board of Nursing in Missouri seeks a Lead Customer Service Representative to process daily deposits, review licensure applications, and manage background checks. The role requires accurate document review, effective communication, and the ability to multi-task in a fast-paced office.

Responsibilities include preparing documents for board review, responding to inquiries, and maintaining filing systems.

Qualifications

• Four or more years of experience reviewing and processing official documents such as claims, applications or legal documentation.
• Two or more years of experience as a Customer Service Representative (Processing Technician II) level; substitute credits may apply.
• Knowledge of computer applications including Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

Responsibilities

• Review applications for licensure and determine authenticity of documents.
• Process daily deposits and communicate fee issues to applicants or licensees.
• Work with criminal history checks and background screenings.
• Enter application data into the licensure system and prepare documents for board review.
• Respond to inquiries regarding licensure requirements, fees, status and related laws and regulations.

Skills

Adobe Acrobat Pro

Microsoft Word

Outlook

Excel

Education

Business or Public Administration coursework credits

Tools

Licensure system

Criminal history system

Job description

State Board of Nursing

Posting Closes 09/28/2026 EXTENDED TO 10/29/2026

Lead Customer Service Representative

Division of Professional Registration

State Board of Nursing

Posting Closes 09/28/2026 EXTENDED TO 10/29/2026

Base Salary: $42,611 (The salary indicated represents a base pay rate. If the candidate selected is eligible for a years-of-service pay differential, it will be added to the total compensation. A pay differential does not raise the base pay.)

Why You’ll Love This Position

The State Board of Nursing promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

The board has an immediate opening for a lead customer service representative (processing technician III). The position will be responsible for processing the daily deposit, working with insufficient funds, working with criminal history and background checks, reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self‑motivated with the ability to multi‑task, make routine decisions, organize workflow and establish priorities and deadlines.

• Serve as a lead team member
• Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Processing the daily deposit and notifying applicants/licensees of insufficient fees received and other fee related issues.
• Working with criminal history system and background checks.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Review national licensing database to check for complaints and disciplinary actions.
• Maintain a filing system and prepare records for digital imaging.

What We Are Looking For

Minimum Qualifications

• Four or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or
• Two or more years of experience at a Customer Service Representative (Processing Technician II) level
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Angie Morice at [e-mail]