Business Systems Manager

Bain Capital; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading private investment firm is seeking a Manager for their Private and Strategic Investments unit. This role involves overseeing technology initiatives, managing stakeholder relationships, and ensuring successful deployment of technology solutions. The ideal candidate will have extensive experience in Salesforce and technology management, with a focus on enhancing business processes and user experience.

Qualifications

• 7+ years in technology management or software implementation.
• Experience with Investor Relations technology preferred.

Responsibilities

• Build relationships with stakeholders for application support.
• Lead requirements gathering and documentation.
• Manage system planning, testing, and implementation.

Skills

Salesforce

API

Agile

SQL

Interpersonal Skills

Education

Bachelor’s degree in computer science

Master’s degree in finance or technology

Tools

Salesforce Reports

Tableau

Power BI

FIS DDX

Cvent

Anduin

Seismic

Loopio

Workato

Mulesoft

Job description

With approximately $185 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,880+ employees in 24 offices on four continents.

We partner differently to help people and companies embrace possibility and realize potential.

Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights.

Our people are the heart of our advantage.

Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes.

This position will work directly with the Private and Strategic Investments business units, as well as the Investor Relations teams at Bain Capital. The Manager will play a key role in overseeing technology-related initiatives from inception to implementation and support. Leveraging a deep understanding of the business, this role will be responsible for analyzing and documenting business processes, gathering and refining business and functional requirements, conducting needs assessments, and developing functional and technical specifications. Additionally, the Manager will lead system and user acceptance testing, ensuring successful deployment and adoption of technology solutions. This position will serve as a key liaison between stakeholders and technical teams, providing oversight and guidance to analysts while driving the successful execution of technology initiatives.

RESPONSIBILITIES:

• Build strong relationships with key stakeholders to facilitate application support and drive the design and implementation of new features and products.
• Lead the gathering, validation, and documentation of business and functional requirements, ensuring clarity in business needs, data workflows, data modeling, and user experience design.
• Oversee system planning, testing, and implementation efforts, ensuring solutions meet business objectives and align with strategic priorities.
• Drive user acceptance testing, training, and documentation efforts to enhance adoption and maximize business value from technology solutions.
• Manage and prioritize multiple initiatives, balancing production support responsibilities with application development projects.
• Own and continuously refine documentation processes to improve efficiency and maintain clear, actionable records for technology requests.
• Provide leadership and mentorship to junior team members, fostering professional development and enhancing team effectiveness.
• Collaborate with business stakeholders to design and deliver reporting and analytics solutions leveraging CRM platforms and enterprise reporting tools.

TECHNOLOGY EXPERIENCE:

• 5+ years of Salesforce experience required, with a background as a Salesforce Administrator or Product Management. Strong understanding of Salesforce configuration, data structures, workflows, and automation tools (Flows, Process Builder, Apex, etc.).
• Experience owning investor relations, LP onboarding, and marketing technologies such as FIS DDX, Cvent, Anduin, Seismic, and Loopio is highly preferred.
• Prior experience with iPaaS applications such as Workato, Mulesoft, Zapier, or Boomi is a plus.
• Strong technical ability to define, design, and implement API-driven solutions using RESTful and GraphQL APIs, with hands-on experience in API testing and development tools such as Postman or similar IDEs. Experience in designing and implementing integrations between enterprise systems is highly preferred.
• Proven experience managing the Software Development Life Cycle (SDLC) using Agile methodologies, including leading sprint planning, backlog management, and release coordination for a team of offshore developers and QA resources.
• Experience designing and delivering CRM-based reporting and analytics solutions using tools such as Salesforce Reports, Tableau, Power BI, or similar platforms.
• Experience working with SQL for data extraction, transformation, and reporting needs.
• Exposure to AI tools and technologies with practical use cases for business process automation or data analysis is a plus.

QUALIFICATIONS:

• Bachelor’s degree in computer science, information technology, or related field (master’s degree in finance or technology preferred).
• 7+ years of experience in technology management, business systems, or software implementation, preferably within financial services or alternative investments.
• Experience with Investor Relations technology and alternative investment platforms, such as CRMs, deal pipelines, fundraising technology, and LP onboarding systems, is a plus.
• Strong interpersonal and customer-facing skills, with experience presenting product features, requirements, and technology solutions to business teams.
• Prior consulting experience strongly preferred.
• Experience working on buy-side, private equity, or alternative investments firm use cases is strongly preferred.

Bain Capital, LP is one of the world’s leading private multi-asset alternative investment firms that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we’ve applied our insight and experience to organically expand into several asset classes including private equity, credit, public equity and venture capital. We leverage our shared platform to capture cross-asset class opportunities in strategic areas of focus. With offices on four continents, our global team aligns our interests with those of our investors for lasting impact. Transparency in Coverage – MRF Requirement

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