Business Systems/Application Support Analyst

RTX; Austin (TX); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Wellness

Retirement

Work/life benefits

Parental leave

Flexible work schedules

Educational assistance

Child/adult backup care

Job summary

RTX is seeking a Business Systems/Application Support Analyst to support cross-functional Global Trade, Licensing, Cybersecurity, and Engineering teams. You will document requirements, create user stories, and assist with SaaS applications, upgrades, and reporting.

Expertise in OCR modules and integration with Oracle, SAP GTS, Snowflake, and Power BI is valued. The role involves working with vendors and SMEs, producing artifacts, and ensuring secure, compliant solutions while supporting UAT and

Qualifications

• University degree in MIS, CS, or STEM field or equivalent experience.
• Advanced degree with minimum 5 years experience; SAFe/Agile familiarity.
• 4–6 years as Business/Systems Analyst; travel for PI Planning events.

Responsibilities

• Document requirements and translate to functional specs and user stories.
• Support Global Trade, Licensing, Cybersecurity, and Engineering stakeholders.
• Coordinate upgrade activities and validate solutions; contribute to Jira/Confluence artifacts.

Education

University Degree in MIS/Computer Science or STEM field

Advanced degree with minimum 5 years experience

Tools

Oracle

SQL

SAP GTS

Snowflake

Matillion

Power BI

SharePoint

Jira

Job description

US-TX-REMOTECitizen, U.Person, or Immigration Status Requirements:S. citizens are authorized to access certain necessary systems.Security Clearance Type:Security Clearance Status:With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Join us and help shape the future of aerospace and defense.

We are seeking a motivated and skilled Business Systems/Application Support Analyst to join a multi‑disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. In this role, you will work closely with internal business functions, primarily Global Trade, and technical teams to understand their business needs, document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications. You will also help manage and coordinate incoming requests, assess impacts to the integration environment, and validate solutions. Additional responsibilities include supporting User Acceptance Testing and producing required project artifacts such as user stories and design documentation.Develop deep expertise in the OCR application and its modules (Watch List Screening, Department of State, Department of Commerce, Commodity Classification), including configuration details and integrated systems. Collaborate with vendor support teams, database administrators, and functional SMEs to understand system behavior and impacts of changes.Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.Support monthly application upgrades and quarterly server/database updates.Maintain awareness of Global Trade and Legal policies and understand how they apply to the OCR application and its data.Work with functional leads, SMEs, and vendors to document concerns or enhancement requests. Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.Work independently with users to define concepts and requirements, while also collaborating with project managers and team members across multiple initiatives.provide status updates and identify key risks, issues, or delays.Apply strong analytical and product management skills to interpret customer needs and translate them into functional and operational requirements. Produce deliverables such as requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.Contribute to successful project delivery in an Agile environment by developing and documenting requirements and issues as user stories and tasks in Jira and Confluence.Maintain awareness of and familiarity with tools and technologies including Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

Typically requires a University Degree in MIS, Computer Science, or a STEM-related fieldor equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience .~ Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies; familiarity with both Agile and Waterfall software development approaches.~4–6 years of experience in a Business Analyst or Systems Analyst role.~ Strong personal organization skills, including timely completion of tasks and quick response to information requests.~ Ability to travel for PI Planning events, workshops, or structured walkthroughs.

• healthcare
• wellness
• retirement
• work/life benefits
• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care

Location:

This position is remote.

Remote:

This position is currently designated as remote. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

S. territory, the appropriate pay structure and benefits will apply.

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.