Business Systems/Application Support Analyst

RTX; Clifton (TX); Remote; USD 90,000 - 140,000; Full time

Job summary

RTX is seeking a motivated Business Systems/Application Support Analyst to join a cross-functional project and sustainment team. You will work with Global Trade, Licensing, Cybersecurity, and Engineering to document requirements, support sustainment, and ensure successful use of key SaaS applications.

Your responsibilities include documenting requirements, creating user stories and UI mocks, coordinating changes, and supporting UAT and project artifacts in an Agile environment.

Qualifications

• University degree in MIS/CS/STEM with 8+ years of relevant experience or an advanced degree with 5+ years experience.
• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies.
• 4–6 years in a Business Analyst or Systems Analyst role.
• Strong personal organization and responsiveness to information requests.
• Ability to travel for PI Planning events or workshops.

Responsibilities

• Support Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering teams.
• Document requirements, create user stories, use cases, and UI designs.
• Coordinate requests, assess impacts to integration environments, and validate solutions.
• Assist with UAT and project artifacts documentation.
• Support monthly upgrades and quarterly server/database updates.
• Develop business process mappings, enterprise analyses, and workflows.
• Provide status updates and identify risks, issues, or delays.

Skills

SAFe/Agile

IDPS

EVMS

RTN CORE

Lean methodologies

Travel willingness

Analytical thinking

Documentation

Education

University degree in MIS/CS/STEM

Advanced degree (preferred)

Tools

Oracle

SQL

SAP GTS

Snowflake

Matillion

Power BI

SharePoint

Jira

Job description

Job Overview

US-TX-REMOTE

Citizen, U.Person, or Immigration Status Requirements:

S. citizens are authorized to access certain necessary systems.

Security Clearance Type:

Security Clearance Status:

With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Join us and help shape the future of aerospace and defense.

We are seeking a motivated and skilled Business Systems/Application Support Analyst to join a multi‑disciplinary project and sustainment team supporting cross-functional stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. In this role, you will work closely with internal business functions, primarily Global Trade, and technical teams to understand their business needs, document requirements, support sustainment and configuration activities, and ensure the successful use of key SaaS applications. You will also help manage and coordinate incoming requests, assess impacts to the integration environment, and validate solutions. Additional responsibilities include supporting User Acceptance Testing and producing required project artifacts such as user stories and design documentation.

Develop deep expertise in the OCR application and its modules (Watch List Screening, Department of State, Department of Commerce, Commodity Classification), including configuration details and integrated systems. Collaborate with vendor support teams, database administrators, and functional SMEs to understand system behavior and impacts of changes.

Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.

Support monthly application upgrades and quarterly server/database updates.

Maintain awareness of Global Trade and Legal policies and understand how they apply to the OCR application and its data.

Work with functional leads, SMEs, and vendors to document concerns or enhancement requests. Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.

Work independently with users to define concepts and requirements, while also collaborating with project managers and team members across multiple initiatives.

provide status updates and identify key risks, issues, or delays.

Apply strong analytical and product management skills to interpret customer needs and translate them into functional and operational requirements. Produce deliverables such as requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.

Contribute to successful project delivery in an Agile environment by developing and documenting requirements and issues as user stories and tasks in Jira and Confluence.

Maintain awareness of and familiarity with tools and technologies including Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

Requirements

Typically requires a University Degree in MIS, Computer Science, or a STEM-related fieldor equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience .

• Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies; familiarity with both Agile and Waterfall software development approaches.
• 4–6 years of experience in a Business Analyst or Systems Analyst role.
• Strong personal organization skills, including timely completion of tasks and quick response to information requests.
• Ability to travel for PI Planning events, workshops, or structured walkthroughs.

Benefits

• healthcare, wellness, retirement and work/life benefits; Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Location

This position is remote.

Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home).

Additional Information

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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