Business Systems Analyst / ServiceNow Developer With HRSD

Arkhya Tech Inc.; Mountain View (CA); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Arkhya Tech Inc. is seeking a blended Business Systems Analyst / Developer to join our ServiceNow HRSD team in Mountain View.

You’ll configure HR Case Management, Lifecycle Events, Knowledge Management, and Now Assist in production, collaborating with stakeholders to translate needs into end-to-end, production-ready solutions. Expect to design HR Services and routing logic using native platform features, build reusable activity sets, manage content publishing workflows, and uphold security

Qualifications

• Strong stakeholder-facing skills and ability to lead requirements conversations with HR domain owners.
• Hands-on ServiceNow HRSD configuration experience including HR Case Management and HR Services.
• Demonstrated ability translating requirements into production-ready configuration end-to-end.
• Understanding of HRSD data model and lifecycle events design.
• Experience with Knowledge Management publishing and audience controls.
• Ability to balance native configuration (Assignment Rules, UI Policy) with scalable solutions.

Responsibilities

• Partner with HR domain owners to understand problems and design end-to-end solutions.
• Design and build HR Services and Configurations using native platform mechanisms.
• Create and maintain Lifecycle Events for onboarding/offboarding and journeys.
• Own Knowledge Management workflows and multi-language KB structure.
• Configure Now Assist for HR skills, including case summaries and recommendations.
• Maintain security model separating sensitive HR cases from standard access.
• Translate requirements into working configuration end to end and document handoffs.
• Follow app scope hygiene and provide clear handoff documentation.

Skills

Stakeholder management

ServiceNow HRSD configuration

HR Case Management

Lifecycle Events design

Knowledge Management

Now Assist configuration

Scripting judgment

Education

ServiceNow CSA

CIS-HR

Tools

ServiceNow

Job description

Role : Business Systems Analyst / Developer (ServiceNow)

Location : Mountain View, CA (Remote) - (Need to work from 12 pm PST to 8 pm PST)

Duration: Long Term

Overview

We're hiring a blended Business Systems Analyst / Developer to join a highly technical HRSD ServiceNow team. We need someone who can sit with stakeholders, understand what they actually need, and then go build it themselves, end to end. This person will run stakeholder conversations and requirements discovery, and then translate that directly into strong, production-ready configuration alongside a team that ships continually.

The work centers on HR Case Management, Lifecycle Events, Knowledge Management, and Now Assist for HR, with real production stakes: this team supports a live, growing ServiceNow HRSD implementation, not a greenfield sandbox.

What You'll Actually Do

• Partner directly with HR domain owners and cross-functional stakeholders to understand the actual problem before designing a solution, then own that solution through to build.
• Design and build HR Services and HR Service Configurations, including conditional routing, assignment logic, and Employee Center placement, using native platform mechanisms (HR Assignment Rules, Catalog UI Policy) rather than custom scripting as a default.
• Build and maintain Lifecycle Events (Activity Sets and Activities) for onboarding, offboarding, and other employee journeys, keeping them data-driven and reusable rather than one-off per population.
• Own Knowledge Management workflows for HR content: publishing lifecycle, User Criteria-based audience control, and multi-language KB structure.
• Configure and govern Now Assist for HR skills (case summarization, resolution notes, reply recommendations), including sensitivity controls on Employee Relations and investigation cases.
• Maintain the security model separating Employee Relations and investigation cases from standard HR case access.
• Translate requirements into working configuration end to end, from record producers and variable sets through to tested, production-ready HR Services.
• Follow scoped app and Update Set hygiene, and leave clear handoff documentation for a team that moves fast and shares ownership.

Required Qualifications

• Strong stakeholder-facing skills: comfortable leading requirements conversations with HR domain owners and cross-functional partners, asking the right questions, and pushing back when a request doesn't match the real problem.
• Hands-on ServiceNow HRSD configuration experience, including HR Case Management, HR Services, and HR Service Configurations.
• Demonstrated experience translating requirements directly into configuration and build, in a blended BSA/developer capacity, owning the work from conversation to shipped solution.
• Working knowledge of the HRSD data model: case table inheritance, HR profile versus platform user record, and task-level structures.
• Experience with Lifecycle Events and Activity Set design.
• Experience with HR Knowledge Management, including publishing workflows and audience-based content control.
• Sound scripting judgment: knows when to reach for native configuration (Assignment Rules, UI Policy) versus a Business Rule or Script Include, and avoids hardcoded, non-scalable branching logic.

Preferred Qualifications

• Experience with Now Assist for HRSD or similar generative AI skill configuration in a case management context.
• Experience with Journey Management, translations/localization for HR content, and multi-language KB pipelines.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist, Human Resources (CIS-HR).

What Success Looks Like

• Runs a stakeholder conversation that surfaces the real underlying need, not just the literal ask, and translates that into a clean solution design.
• Builds HR Services and routing logic that scale without code changes when new options or populations are added.
• Leaves configuration and documentation in a state the next person can pick up without guesswork.