Business Systems Analyst - Senior / Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Michigan Medicine Innovation Office, in partnership with Health Information Technology & Services (HITS), seeks an experienced Senior Business Systems Analyst to serve as an embedded technology partner supporting Valiant Care. This role translates clinical and operational needs into practical technology solutions, focusing on AI-enabled workflows and care delivery improvements.

You will collaborate with clinicians, operational leaders, and IT partners to design, pilot, and implement innovative

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Five or more years of IT-related experience.
• Experience in business analysis, systems analysis, or workflow assessment.

Responsibilities

• Shadow and understand clinical and operational workflows with stakeholders.
• Translate needs into business requirements, use cases, and process maps.
• Evaluate AI-enabled technology opportunities and coordinate pilots.
• Coordinate testing, training, and adoption activities for new solutions.
• Build relationships with clinical, operational, and technology stakeholders.

Skills

Business analysis

Systems analysis

Workflow assessment

Project coordination

Communication skills

Education

Bachelor's degree or equivalent

Tools

AI-enabled tools

Job description

Division Overview

Health Information Technology & Services (HITS) provides technology leadership, application support, digital capabilities, and innovation services that enable Michigan Medicine's clinical, operational, research, and educational missions.

Job Summary

Michigan Medicine Innovation Office, in partnership with Health Information Technology & Services (HITS), is seeking an experienced Business Systems Analyst Senior to serve as an embedded technology partner supporting Valiant Care.

Valiant Care is a new University of Michigan Health living laboratory that launched in September 2026. Starting with primary care, this clinic is designed to make health care more personal, connected and convenient.

The Valiant Care setting combines traditional health care with advanced technology features to improve experience for patients and create a more efficient health care journey for patients and their care team. This position will be a critical contributor in the design and delivery of Innovation in the Valiant Care setting.

This unique role will function as an Innovation Systems Analyst, working directly with physicians, advanced practice providers, nurses, medical assistants, operational leaders, and information technology partners to identify opportunities to improve care delivery through responsible use of artificial intelligence (AI), technology, workflow redesign, and emerging digital solutions. The position provides dedicated technology and workflow expertise within VALIANT Care and serves as a bridge between clinical operations, the Innovation Office, HITS, and other potential partners engaged in the design, build, deployment and evaluation of innovative technology.

The successful candidate will translate clinical and operational needs into practical technology solutions by evaluating workflows, assessing technology opportunities, facilitating prioritization, supporting pilots and implementations, coordinating testing and training activities, and driving adoption of new capabilities. This position offers a unique opportunity to help shape innovative care delivery models while working alongside clinical teams and technology partners.

Communication, relationship-building, facilitation, and critical-thinking skills are essential to success in this role. This position reports to the Manager of AI Enablement & Integration within the Clinical and Revenue Cycle IT (CRC) division of HITS and will be fully dedicated to supporting Valiant Care.

Responsibilities*

Clinical Workflow Assessment & Discovery

• Partner directly with clinicians, operational leaders, and staff to shadow and understand workflows, pain points, inefficiencies, and opportunities for improvement.
• Facilitate stakeholder discussions and discovery sessions to identify clinical and operational needs.
• Analyze existing processes and recommend technology-enabled workflow improvements.
• Translate stakeholder needs into business requirements, use cases, process maps, and implementation plans.
• Identify stages of workflow that could be best served by AI or other technology enhancements.

Technology & AI Evaluation

• Evaluate technology solutions, including AI-enabled tools, digital health capabilities, workflow automation, and emerging healthcare technologies.
• Assess opportunities to leverage existing enterprise capabilities versus acquiring or developing new solutions.
• Support build-versus-buy evaluations and technology recommendations.
• Maintain awareness of industry trends, healthcare innovation, and emerging technologies that may improve care delivery.
• Bring technical and AI acumen to the multidisciplinary Valiant care team.

Product Ownership & Innovation

• Partner with Valiant Care leadership and innovation stakeholders to identify, prioritize, and advance technology initiatives.
• Develop business cases, recommendations, and implementation approaches for proposed solutions.
• Support strategic technology planning and prioritization efforts.
• Participate in innovation workstreams focused on transforming care delivery models.

Solution Implementation & Adoption

• Coordinate testing, implementation, training, and adoption activities for new technology solutions.
• Collaborate with HITS, Michigan Medicine or University of Michigan trusted service providers (TSPs), vendors, and operational partners to implement solutions successfully.
• Assist with pilot programs, proof-of-concept efforts, and workflow validation activities.
• Monitor outcomes and identify opportunities for continuous improvement following implementation.

Relationship Management & Coordination

• Serve as a trusted technology advisor for Valiant Care.
• Build and maintain strong working relationships with clinical, operational, innovation, and technology stakeholders.
• Coordinate efforts across multiple teams to ensure alignment, communication, and successful delivery of initiatives.
• Navigate governance, compliance, technology review, and organizational processes as appropriate.

Required Qualifications*

Senior Level

• Bachelor's degree or an equivalent combination of education and experience.
• Five (5) or more years of IT related experience.

Intermediate Level (Underfill Consideration)

• Bachelor's degree or equivalent combination of education and experience.
• 2-3 years of IT related experience.

Desired Qualifications*

• Experience performing business analysis, systems analysis, workflow assessment, process improvement, product ownership, project coordination, or related functions.
• Experience partnering with business, operational, clinical, or technology stakeholders to identify and implement solutions.
• Strong analytical, facilitation, problem-solving, and communication skills.
• Demonstrated ability to independently manage competing priorities and deliver results in a dynamic environment.
• Experience working in healthcare, healthcare technology, digital health, clinical operations, ambulatory care, or care delivery environments.
• Knowledge of healthcare workflows and healthcare technology ecosystems.
• Experience evaluating or implementing AI-enabled technologies.
• Experience supporting technology implementations, pilots, proofs of concept, or innovation initiatives.
• Experience facilitating workshops, stakeholder meetings, and requirements‑gathering sessions.
• Experience working with cross‑functional teams and executive stakeholders.
• Demonstrated curiosity, adaptability, and willingness to explore emerging technologies and innovative approaches to problem solving.
• Experience developing business cases, recommendations, presentations, or implementation strategies.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is designated as a hybrid position. Regular on‑site presence within Michigan Medicine clinical and operational environments is expected to support stakeholder engagement, workflow assessment, and implementation activities.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits/.

Background Screening

Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.