Business/Systems Analyst – Salesforce Workforce Management

KellyMitchell Group; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee Stock Ownership Plan

401K offered

Job summary

KellyMitchell Group is seeking a Business/Systems Analyst for Salesforce Workforce Management in Charlotte. The role requires driving requirements discovery and partnering with business and technical teams to deliver actionable technical specs.

You will translate business needs into user stories, acceptance criteria, and process flows, while supporting testing and production improvements in a hybrid work setting.

Qualifications

• Experience as a Business/Systems Analyst supporting complex applications.
• Ability to elicit requirements from ambiguous requests and translate into technical specs.
• Proven skills in writing user stories, acceptance criteria, workflows, and docs.

Responsibilities

• Elicit, analyze, and define requirements from evolving business requests.
• Translate needs into detailed user stories, criteria, and process flows.
• Collaborate with developers, QA, architects, and business stakeholders throughout delivery.

Skills

Requirements Discovery

Business Analysis

Stakeholder Management

User Story Writing

Acceptance Criteria

Process Mapping

API Understanding

Communication Skills

Tools

Salesforce

WFM Experience

Software Development Basics

Job description

Job Summary

Our client, a leading telecommunications provider, is seeking a Business/Systems Analyst - Salesforce Workforce Management to join their team. This role requires an experienced Business/Systems Analyst who can independently drive requirements discovery, partner closely with both business and technical stakeholders, and serve as a trusted subject matter expert within the applications and business capabilities they support. The ideal candidate will be comfortable navigating ambiguity, uncovering true business needs, and translating findings into actionable technical requirements.

Contract Details

• Contract Type: Long-term, open-ended contract
• Work Location: Charlotte, NC
• Work Arrangement: Hybrid, 4 days on-site 1 remote
• Location: Charlotte, NC (preferred); St. Louis, MO may be considered

Core Responsibilities

• Support Salesforce Workforce Management (WFM) initiatives in partnership with business and technical teams
• Independently elicit, analyze, and define requirements from ambiguous, incomplete, or evolving business requests
• Translate business needs into detailed user stories, acceptance criteria, process flows, and developer-ready requirements
• Analyze application functionality, business processes, integrations, system dependencies, and downstream impacts
• Collaborate with developers, QA teams, architects, product teams, and business stakeholders throughout the delivery lifecycle
• Support testing efforts, production issues, escalations, and ongoing application enhancements
• Develop deep functional expertise and serve as a trusted subject matter expert for supported applications and business processes

Required Skills/Experience (Must-Haves)

• Strong experience as a Business Systems Analyst or Business Analyst supporting complex enterprise applications
• Demonstrated experience performing requirements discovery and elicitation where requirements were not already defined
• Ability to independently investigate business needs and translate findings into actionable technical requirements
• Experience developing user stories, acceptance criteria, workflows, process maps, and functional documentation
• Strong understanding of application behavior, integrations, APIs, data flows, and system dependencies
• Excellent critical-thinking, analytical, and problem-solving skills
• Strong written and verbal communication skills with the ability to interact confidently with business stakeholders and leadership

Preferred Skills/Experience (Nice-to-Haves)

• Salesforce Workforce Management (WFM) experience
• Experience supporting another enterprise Workforce Management platform
• Telecommunications industry experience
• Previous technical background in software development or quality assurance
• Experience working across multiple application domains or industries
• Proven ability to quickly learn new business processes and technologies
• Experience serving as a functional subject matter expert for enterprise applications

Key Competencies & Behavior

• Requirements Discovery & Business Analysis
• Systems Thinking & Technical Aptitude
• Stakeholder Relationship Management
• Critical Thinking & Problem Solving
• Ownership, Accountability & Initiative
• Work Environment

Compensation & Benefits

Pay Range: The approximate pay range for this position is up to $70,000 and $100,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.