Business Systems Analyst - Salesforce (Remote)

Splunk; Town of Texas (WI); Remote; USD 86,000 - 119,000; Full time

Job summary

Join a leading company as a Business Systems Analyst, where you'll collaborate closely with sales teams to optimize Salesforce solutions. Your expertise will drive improvements in business processes and technology, making a significant impact on organizational success, all within a supportive team environment.

Benefits

401(k) plan with matching contributions

Medical, dental, and vision insurance

Flexible vacation time off policy

Paid time off for volunteering

Paid holidays including a day off for birthday

Qualifications

• 5+ years experience designing and supporting solutions on Salesforce.
• Deep understanding of B2B sales, marketing, and support processes.
• Strong proficiency with Salesforce automation, data management, and Lightning components.

Responsibilities

• Analyze current business processes and recommend improvements.
• Facilitate enhancements of the Salesforce platform.
• Drive system enhancement efforts and capture user requirements.

Skills

Salesforce configuration

Problem-solving

Critical thinking

Analytical skills

Interpersonal skills

Job description

Business Systems Analyst - Salesforce (Remote)

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

As Business Systems Analyst you will play a key role within the Sales and Go to Market strategy at Cisco. This includes working closely with leadership and internal customers as we transform our go-to-market capabilities. Working cross functionally with a broad set of business partners, you will use keen business process understanding, appreciation for simplicity and quality, critical thinking, and a bit of elbow grease to craft holistic solutions that meet business and technology objectives while furthering Cisco’s long range goals.

You will be part of the core team that is responsible for designing, building and maintaining the Salesforce platform and related technologies supporting theSalesorganization. Come join a collaborative and growing organization where you can make a difference.

What you'll get to do

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Facilitate maintenance and enhancement of theSalesforce.complatform.
• You will drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivityand collaboration
• Support efforts to grow the platform through new applications and technology as needed. You are able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations

Qualifications

• 5+ experience designing,building, and supporting large scale, technically complex solutions on Salesforce and associated ecosystems, preferably supporting a SaaS business.
• Deep understanding of B2B sales, marketing, and support processes
• Excellentproblem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
• Strong proficiency with Salesforce configuration, automation, and data management, including Flows, validation rules, formula fields, Lightning Web Components, Lightning App Builder, data tools (Data Loader...), Workbench...
• Desire to learn and apply new technologies
• Ability to self-train quickly and pick up new skills
• Understanding of cloud offerings market space concepts
• Strong interpersonal skills

Cisco, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Note:

Base Pay Range: $86,400 - $118,800

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. orCanada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacationtime off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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