Business Systems Analyst I

nc; North Carolina; Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

The North Carolina Department of Health and Human Services is seeking a Business Systems Analyst I (S) to support the Child Support Services program. The role focuses on researching, testing, and improving statewide systems used for case management and financial operations, within the Systems and User Support Unit.

You will resolve system issues, develop business requirements, draft specifications, and assist with design and modification of applications supporting child support functions.

Qualifications

• Intermediate-level program expertise demonstrated through hands-on experience with NC Child Support/SS programs.
• Strong analytical proficiency applying federal/state laws to system behavior.
• Proven operational skill using ACTS to navigate cases and support program functions.
• MS Office suite proficiency for documentation and analysis.
• Experience evaluating automated processes across portals and ticket workflows.

Responsibilities

• Research and test issues affecting ACTS, portals, and web applications.
• Lead or participate in requirements sessions for system enhancements.
• Develop and document business requirements and draft system specifications.
• Analyze and modify applications to align with program standards.
• Draft test plans and perform testing for changes and enhancements.
• Participate in User Acceptance Testing for system changes.
• Support data warehouse functions and interfaces with child support programs.
• Research and test web-related production tickets using ticketing software.
• Plan modifications with partners, technical leads, and management.
• Monitor system performance to prevent production interruptions.

Skills

Program expertise

Analytical skills

ACTS knowledge

Office proficiency

System testing

Tools

ACTS

MS Office

Job description

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title Business Systems Analyst I (S)

Position Number 60042133

Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Business Systems Analyst I supports the North Carolina Child Support Services program by researching, testing, and improving statewide systems used for child support case management and financial operations. Working within the Systems and User Support Unit, the position resolves system issues, develops and documents business requirements, and assists with the design and modification of applications that support child support functions.

This role participates in development and testing activities for system enhancements and integrated applications, including data warehouse and web-based tools. Collaboration with technical leads, partners, and management is essential for planning and implementing system changes. The position also monitors system performance and conducts quality assurance reviews to maintain reliability and prevent production interruptions.

Key Duties Include:

• Research and test issues affecting ACTS, federal and state child support portals, and web applications.
• Lead or participate in business requirement-gathering sessions for system enhancements.
• Develop and document business requirements and draft system specifications for new or modified programs.
• Analyze and modify existing applications to ensure alignment with applicable child support program standards.
• Draft detailed test plans and perform testing for system changes and enhancements.
• Participate in User Acceptance Testing for changes to the child support system and integrated applications.
• Support development and testing for data warehouse functions and other systems interfacing with child support programs.
• Research and test web-related production support tickets using system ticketing software.
• Participate in planning sessions with partners, technical leads, and management for system modifications.
• Perform quality assurance reviews to ensure adherence to established procedures and standards.
• Monitor system performance to identify issues and prevent production interruptions.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $60,471.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Intermediate-level program expertise demonstrated through hands-on experience working with multiple components of the North Carolina Child Support Services program or other social service programs.
• Strong analytical proficiency demonstrated through researching, interpreting, and applying Federal and State child support laws when assessing system behavior and program requirements.
• Proven operational skill using the Automated Collection and Tracking System (ACTS) demonstrated through navigating cases, troubleshooting system issues, and supporting child support program functions.
• Intermediate technical proficiency with Microsoft Office Suite demonstrated through preparing documentation, organizing data, and supporting analysis for system enhancements and testing activities.
• Demonstrated experience evaluating automated system processes through researching, testing, and validating system behaviors across portals, data warehouse interfaces, and ticket-based support workflows.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is A Hybrid Work Option

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Support Services (CSS):

The Child Support Services (CSS) Program was created to help establish and collect child support, and in North Carolina it is administered by the Department of Health and Human Services, Division of Social Services. Local CSS offices across all counties provide services that include locating noncustodial parents, establishing paternity, setting support obligations, collect