Business Systems Analyst, GTM Systems

present of AI; San Francisco (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

LangChain, a company building open agent tooling, seeks a Business Systems Analyst for its GTM Systems team in San Francisco. You will gather requirements from sales, marketing, and customer success and translate them into working CRM configurations and reports.

A strong candidate brings hands-on CRM administration, clear process mapping, and patience to test changes before deployment. You will also help internal teams adopt AI-assisted workflows and ensure agent outputs align with how the

Qualifications

• Hands-on CRM administration experience.
• Clear process mapping ability.
• Patience to test changes before rollout.

Responsibilities

• Gather requirements from sales, marketing, and customer success and translate into CRM configurations and reports.
• Validate AI agent outputs against business processes.
• Serve as liaison between revenue teams and engineers to translate needs.
• Support adoption of AI-assisted workflows across internal teams.

Skills

CRM administration

Requirements gathering

Process mapping

Reporting and dashboards

Agent workflow testing

Tools

Open source agent tooling

Job description

A Business Systems Analyst on a GTM Systems team typically gathers requirements from sales, marketing, and customer success, then turns them into working configurations and reports inside CRM and related tools. A strong candidate brings hands on administration experience, clear process mapping, and the patience to test changes before they reach the field. At a company building agent platforms for developers, the same analyst also helps internal teams adopt AI assisted workflows.

How it fits the AI era

AI shifts the routine parts of this role, such as data cleanup, report drafting, and first pass ticket triage, toward automated agents. What stays human is deciding which business problem matters, judging whether a system change is safe, and translating between revenue teams and engineers. The analyst becomes the person who checks that an agent's output matches how the business actually runs.

How it builds AI experience

Working here means seeing how agent frameworks are used in real revenue operations, from lead routing to pipeline hygiene. That builds familiarity with prompt design, evaluation, and monitoring of agent behavior in a business system. A candidate can strengthen this by building small automations on open source agent tooling and documenting where a human still needs to approve the result.

Worth showing

• CRM administration
• Requirements gathering
• Process mapping
• Reporting and dashboards
• Agent workflow testing

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About LangChain

LangChain provides an open agent engineering platform and open source frameworks for building, testing, deploying, monitoring, and governing AI agents, per the company.