Business Systems Analyst — CRM/ERP Automation & Flexible Work

Coates Group; Chicago (IL); On-site; USD 83,600 - 95,000; Full time

Benefits offered by this job

Bonus program

Wellness time off

Give Back Day

Job summary

Coates Group in Chicago seeks a detail‑oriented Business Systems Analyst to translate business needs into clear system requirements across CRM and ERP initiatives. You will capture, validate, and document end‑to‑end requirements, ensuring alignment with delivery teams and stakeholders to accelerate value realization.

You’ll drive structured intake, support QA and UAT, and identify automation opportunities to improve efficiency and scalability across Customer Experience Portals, Lead‑to‑Cash,

Qualifications

• Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
• 2+ years of experience in a Business Systems Analyst or hybrid cross‑functional role (BA/QA/PM) within a software development environment.
• Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
• Hands‑on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post‑go‑live support.
• Strong communication and facilitation skills; able to work cross‑functionally with business users, developers, QA, and external vendors.
• Ability to manage competing priorities in a fast‑paced environment while maintaining accuracy and attention to detail.
• Self‑starter with the ability to drive clarity, structure, and documentation independently.
• Familiarity with development management tools such as JIRA, Confluence, and other software development management/documentation platforms.
• Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).
• Salesforce Administrator or Trailhead badges (preferred but not required).
• Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master).
• Interest in process improvement (Lean, Six Sigma, etc.).

Responsibilities

• Translate business needs into clarity.
• Ensure end-to-end requirements are consistently captured and validated for CRM and ERP solutions that reduce rework and accelerate delivery.
• Deliver process‑driven, scalable solutions across Customer Experience Portals, Lead‑to‑Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.
• Execute structured intake to enable prioritization, ensuring all requests are consistently documented and assessed so resources can be focused on the highest‑value initiatives.
• Proactively identify inefficiencies, dependencies, and unclear ownership during discovery to reduce late‑stage issues and ensure cross‑system alignment.
• Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.
• Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.
• Lead structured UAT and post‑implementation support, ensuring new capabilities are adopted by end‑users with measurable improvements in usability and operational performance.
• Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

Skills

Requirements & Analysis

Business Acumen

Communication

Structure & Detail

Continuous Improvement

Education

Bachelor’s degree

Tools

JIRA

Confluence

Job description

Coates Group in Chicago seeks a detail‑oriented Business Systems Analyst to translate business needs into clear system requirements across CRM and ERP initiatives. You will capture, validate, and document end‑to‑end requirements, ensuring alignment with delivery teams and stakeholders to accelerate value realization.

You’ll drive structured intake, support QA and UAT, and identify automation opportunities to improve efficiency and scalability across Customer Experience Portals, Lead‑to‑Cash,