BUSINESS SYSTEMS ANALYST - ADMIN

City of Riverside; Riverside (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

The City of Riverside’s Public Utilities Department is seeking a Business Systems Analyst to join the Administration Business Systems Division. You will perform system testing, analyze complex projects, and support users across multiple departments.

Three years of experience in automated system implementation is required, with a Bachelor’s degree in a related field. The role involves reporting, training, and collaboration on vendor upgrades and process improvements.

Qualifications

• Bachelor’s degree in information systems, computer science, public or business administration, or related field.
• Up to two years of additional qualifying experience may substitute for the required education.
• Three years of responsible experience in automated system implementation or IT environments.

Responsibilities

• Perform complex system testing, document user needs, and implement new features.
• Analyze systems for large projects and test solutions for reliability.
• Provide user support and troubleshoot system issues and accounts.
• Audit business systems for efficiency and identify improvement opportunities.
• Develop and run complex reports and train users on new functionality.
• Prepare functional specs tied to business requirements.

Skills

System testing

System analysis

User support

Policy review

Training

Report design

Education

Bachelor’s degree in Information Systems/CS/Business/Public Admin

Tools

CIS

Report servers

Helpdesk ticketing systems

Job description

The City of Riverside, Public Utilities Department (RPU) is accepting applications for the position ofBUSINESS SYSTEMS ANALYSTto fill two (2) vacancy in theAdministration Business Systems Division.The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

Under general supervision, The Business Systems Analyst to perform a variety of professional, technical and analytical duties in the areas of systems analysis and testing, system troubleshooting and business policies and procedures review; to assist in the implementation of complex computer systems for various Departments; to provide user support and to assist in additional system module implementation including vendor upgrades; to provide highly responsible assistance to higher level management staff; and to perform related duties as assigned.

Typical duties may include, but are not limited to, the following:

• Perform complex system testing, user documentation and implementation of added systems features.
• Perform system analysis for large and complex projects; test and recommend system solutions.
• Communicate with, and provide highly responsible support to, system users.
• Perform procedural audits on business systems of large scope and complexity; identify areas to be considered for improved efficiency.
• Analyze and troubleshoot complex system problems/solutions.
• Define and conduct necessary advanced user system training.
• Prepare and design complex and technical system generated reports.

Education: Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in Information Systems, Computer Science, Business Administration, Public Administration, or a related field. Up to two years of additional qualifying experience may substitute for the required education.

Experience: Three (3) years of responsible experience in automated system implementation including the areas of information technology, customer service, billing, financial and cost analysis, development of policies or project management. A Master's degree in a related area may substitute for one year of the required experience.

Highly Desirables:

• Experience working with a Customer Information System (CIS) and its integrated systems
• Experience / knowledge of the meter to cash process
• Experience troubleshooting systems and account issues
• Experience/ knowledge testing bug fixes and new system functionalityExperience developing functional specifications related to business requirements
• Experience analyzing and running reports utilizing online report servers
• Knowledge of helpdesk ticketing systems for reporting and resolving issues

Documents Required at the Time of Application:

1)Completed Employment Application
2) Completed Supplemental Questionnaire

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

Important Information on Scheduling Assessments:

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

Positions that require, or may require, aCalifornia Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE:

The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

Educational Requirements:

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

1. An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) atMembers – NACES or the Association of International Credential Evaluators Inc. (AICE) athttp://aice-eval.org/members/.
2. An advanced-level degree from an accredited US college or university.
   

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

The Provisions of this Job Announcement do not constitute an expressed or implied contract.