Business Systems Analyst 3 - Pediatrics

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 82,000 - 172,000; Full time

Job summary

UCLA Health's Department of Pediatrics seeks a skilled Business Systems Analyst to manage the QGenda provider scheduling system and related scheduling workflows. You will configure physician call schedules, clinic assignments, and scheduling logic while serving as the primary contact for scheduling system issues.

Reporting to the Strategic Initiatives & Systems Manager, you will support coverage planning and operational decisions across the department, ensuring data confidentiality and effective

Qualifications

• Bachelor's degree in business, IT, or healthcare administration.
• 5+ years in business systems analysis or related roles.
• 2+ years configuring a scheduling platform (QGenda, Amion, Lightning Bolt).
• Knowledge of scheduling configuration principles.
• Experience in healthcare or academic medical center environments.
• Ability to document requirements and test changes.
• Strong communication with diverse stakeholders.
• Maintain confidentiality of scheduling data.

Responsibilities

• Configure and maintain physician call schedules and clinic assignments.
• Serve as primary contact for scheduling system issues.
• Produce reporting to support coverage planning and operations.
• Collaborate with division chiefs and clinic operations leadership.

Skills

Business systems analysis

Stakeholder collaboration

Process documentation

Problem solving

Communication skills

Scheduling systems

Independent worker

Confidentiality

Education

Bachelor's degree in related area

Tools

QGenda

Amion

Lightning Bolt

Job description

Description

UCLA Health's Department of Pediatrics at the David Geffen
School of Medicine at UCLA (DGSOM) ranks among the world's elite institutions
for pediatric research, teaching and clinical care. Our mission is to provide
exemplary team-based care for children through state-of-the-art expertise,
discoveries, and innovation, while training future generations and serving
local communities.

The Department is an academic clinical department with
administrative infrastructure spanning finance, human resources, academic
personnel, medical education, research administration, and clinical operations.
The department relies on effective program management, communications, and
systems administration to support its mission across multiple divisions and a
large faculty and clinical workforce.

Under the general direction of the Strategic Initiatives
& Systems Manager and in coordination with Division Chiefs and Clinic
operations leadership, the Business Systems Analyst 3 will bear primary
responsibility for business systems analysis and day-to-day administration of
the QGenda provider scheduling system used by the Department of Pediatrics.
Configure and maintain physician call schedules, clinic assignments, and
scheduling logic; serve as the primary point of contact for scheduling system
issues; and produce reporting to support coverage planning and operational
decision-making across the department.

Salary Range: $82,434.24 - $171,779.76 Annually

Qualifications

Required:

• Bachelor's degree in a related area (e.g., business
  administration, information systems, or healthcare administration) and/or
  equivalent experience/training.
• 5+ years' experience in business systems analysis, systems
  administration, or operational systems support, preferably within a healthcare
  or academic medical center environment.
• 2+ years direct experience configuring, administering, or
  supporting a provider or staff scheduling platform (e.g., QGenda, Amion,
  Lightening Bolt, or a similar rules-based scheduling system).
• Thorough knowledge of business and process analysis
  functions, including familiarity with scheduling systems and configuration
  principles (e.g., QGenda or comparable platforms).
• Thorough knowledge of related areas of information
  technology relevant to scheduling system administration.
• Strong skills and knowledge of methodologies associated
  with analysis of processes and problems, information flow, and architecture,
  applied to translating physician coverage and call-schedule requirements into
  accurate system configuration.
• In-depth understanding and skill in process and systems
  requirement documentation standards (e.g., use case modeling, user story
  creation, narrative description) as applied to scheduling workflows and
  configuration changes.
• Demonstrated ability to work effectively with others from
  diverse backgrounds, including physician leadership, clinic managers, and
  administrative staff.
• Self-motivated and works independently and as part of a
  team. Able to learn effectively and meet deadlines. Demonstrates problem
  solving skills.
• Excellent written and verbal communication skills, with the
  ability to explain technical concepts to non-technical stakeholders.
• Thorough knowledge of business processes and procedures
  relevant to provider scheduling operations.
• Skill in testing and validating system changes and
  configurations prior to production release.
• Ability to maintain confidentiality of sensitive
  scheduling, staffing, and personnel-related data.

Preferred:

• 3+ years' experience working with an academic medical
  center, large physician group, or other complex, multi-stakeholder clinical
  environment.
• Working knowledge of regulatory and accreditation
  considerations affecting provider scheduling (e.g., duty-hour rules,
  credentialing requirements) in an academic medical setting.
• Working knowledge of project coordination practices to
  support system enhancements, upgrades, and implementations.