Business Systems Analyst

Gravitas Recruitment Group UK; United States; Remote; USD 51,000 - 57,000; Full time

Job summary

Gravitas Group is seeking a Systems Analyst to help drive transformation across live environments, supporting repairs, maintenance, and ongoing system upgrades. The role emphasizes autonomous work, problem solving, and collaboration with diverse stakeholders.

You will translate business needs into system configurations, manage change requests, and ensure regulatory compliance while delivering value to operational teams and leadership.

Qualifications

• Competent in application configuration, workflow design, and form building.
• Experience working autonomously within a busy environment.
• Strong stakeholder communication skills, particularly with operational teams.
• Knowledge of systems related to repairs, maintenance, or similar fields is advantageous.
• Comfortable working with low-level system configurations and supporting change processes.

Responsibilities

• Work with operational teams to understand their needs and translate business requirements into system configurations and workflows.
• Assist in implementing and maintaining systems, including mobile applications used by field operatives, ensuring they meet evolving regulatory and business needs.
• Manage change requests, prioritize actions, and coordinate with stakeholders, including senior leaders, to ensure timely delivery.
• Support knowledge transfer and training activities, helping teams adapt to system updates and new processes.
• Conduct system testing, support configuration building, and troubleshoot issues to maintain operational integrity.
• Facilitate communication between technical teams and end-users, ensuring all parties are informed and expectations are managed.
• Participate in regular meetings and provide feedback to help refine system functionality and improve efficiency.

Skills

Workflow design

Autonomy

Stakeholder communication

Low-level configurations

Tools

SQL

ITIL

Job description

Are you passionate about leveraging your expertise to drive impactful change in a dynamic environment? Join one of the largest UK Housing Associations as a Systems Analyst and play a crucial role in shaping the future of systems, supporting teams, and ensuring smooth operations across key projects. This is an exciting opportunity for someone who is comfortable working autonomously, thrives on problem solving, and enjoys collaborating with diverse stakeholders.

Overview

In this role, you will be a vital part of our ongoing transformation, working predominantly in a live environment while contributing to the upgrade and maintenance of essential systems. Your expertise will help bridge gaps in system knowledge, support repairs and maintenance processes, and facilitate continuous improvement aligned with industry standards.

Key Responsibilities

• Work with operational teams to understand their needs and translate business requirements into system configurations and workflows.
• Assist in implementing and maintaining systems, including mobile applications used by field operatives, ensuring they meet evolving regulatory and business needs.
• Manage change requests, prioritize actions, and coordinate with stakeholders, including senior leaders, to ensure timely delivery.
• Support knowledge transfer and training activities, helping teams adapt to system updates and new processes.
• Conduct system testing, support configuration building, and troubleshoot issues to maintain operational integrity.
• Facilitate communication between technical teams and end-users, ensuring all parties are informed and expectations are managed.
• Participate in regular meetings and provide feedback to help refine system functionality and improve efficiency.

Must-Have Requirements

• Competent in application configuration, workflow design, and form building.
• Experience working autonomously within a busy environment.
• Strong stakeholder communication skills, particularly with operational teams.
• Knowledge of systems related to repairs, maintenance, or similar fields is advantageous.
• Comfortable working with low-level system configurations and supporting change processes.

Nice-to-Have Skills

• Experience with SQL or front-end system support.
• Familiarity with ITIL principles and change management.
• Prior experience working in environments where systems undergo continuous improvements and updates.

Salary range:£38,000 to £42,000 per year.Contract: 12 month FTC - Remote with occasional travelto sites (expenses paid).