Business Systems Analyst

Maricopa County; United States; Hybrid; USD 60,000 - 84,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work schedule

Career growth

Healthcare

On-site childcare

Paid time off

Wellness program

Retirement benefits

Job summary

Maricopa County is seeking a Business Process Analyst to research, analyze, define, and document business processes, rules, and requirements to support enterprise solutions. The role includes recommending new methodologies, tools, and processes to ensure solutions meet business needs.

Position requires in-office/field presence at least twice a week and offers tuition reimbursement, hybrid schedule, comprehensive healthcare, retirement benefits, and growth opportunities within Maricopa County.

Qualifications

• Two years of business process analysis and/or business requirements documentation experience in an information technology or business environment.
• Experience managing business components of simple to complex business process improvement projects and/or small system related implementations.
• Bachelor's degree in Business, Criminal Justice, Computer Science, Information Systems, or related field.

Responsibilities

• Serves as a liaison between business and technology personnel and recommends process improvements.
• Consults, collaborates, and communicates with all levels of management including executive staff regarding business process initiatives and automation projects.
• Presents information and recommendations in written reports and oral presentations.
• Translates business needs into functional and technical specifications.
• Creates test cases, coordinates user acceptance testing (UAT), and documents results.

Skills

Business process analysis

Requirements documentation

Stakeholder communication

Requirements gathering

Education

Bachelor's degree

Tools

UML

Visio

Job description

Posting Date 09/15/26 Application Deadline 09/22/26 Pay Range Anticipated Hiring Range: $60,000 - $83,625 annually Full Pay Range: $60,000 - $107,250 annually Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation.

Job Type Unclassified Department Clerk of the Superior Court

About the Position

The purpose of this position is to research, analyze, define and document business processes, business rules, and business requirements in support of business processes. Additionally, this position makes recommendations for new methodologies, tools, techniques, and processes to ensure agreed upon solutions are implemented satisfactorily.

NOTE: This position requires the employee to be in the office/field minimally twice a week.

About Us

Join a team on a mission to provide fair and equitable access to justice.

Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow. Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

• Proud to Offer Work with a greater purpose
• Tuition reimbursement
• Exceptional work‑life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low‑cost, high‑value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on‑site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
• Want to learn more about the Countys Qualifying and Compensation Philosophy? Follow this link to learn more!
• Work With Us | Maricopa County, AZ

We Require

Two years of business process analysis and/or business requirements documentation experience in an information technology or business environment Experience managing business components of simple to complex business process improvement projects and/or small system related implementations Bachelor's degree in Business, Criminal Justice, Computer Science, Information Systems, or related field

Other Requirements

• Successful candidates must currently possess, or have the ability to obtain, a valid Arizona Driver's license by the time of hire

Job Contributions

• Serves as a liaison between business and technology personnel and recommends process improvements.
• Consults, collaborates, and communicates with all levels of management including executive staff, operational and technical staff and external stakeholders regarding business process initiatives and automation projects.
• Presents information and recommendations in written reports and oral presentations.
• Provides single point of accountability and ownership of client relations; establishes effective client relationships by developing trust, integrity, credibility, and reliability with each client/business area.
• Identifies and defines opportunities and strategies to use technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes through the development of use case scenarios, business process modeling, flow charts and other tools.
• Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms and the strategic direction of the organization; ensures strategic business and IT alignment.
• Translate business needs into functional and technical specifications.
• Create test cases, coordinate user acceptance testing (UAT), and document results.
• Applies appropriate job specific knowledge and uses expertise to perform daily job responsibilities to achieve organizational goals and equitable access to justice (mission/vision/values).
• Demonstrates courtesy, honesty, fairness, and timely responsiveness when dealing with citizens, coworkers, or other departments in the County.
• Elicits and documents business requirements from business community using interviews, requirements workshops, surveys, site visits, business process analysis, document analysis, task and workflow analysis, trend and data analysis, and other tools needed to achieve desired end results on extremely complex problems; audits and analyzes data flow and/or diagrams of various problems requiring program corrections/enhancements and assists in further defining system requirements.
• Interprets user needs and effectively translates specifications to appropriate vendors, consultants, programmers, or software support specialists.
• Recognizes and identifies potential areas where existing processes or automated systems require change, or where new ones need to be developed, and makes recommendations for proposed changes.
• Manages business components of complex process improvement projects.
• Uses positive influence to collaborate openly and comfortably with diverse groups of people.

Working Conditions

Mostly office setting in high volume, fast-paced environment

Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way

Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty

Requires long periods of sitting while completing computer activities

Selection Procedure

Consideration will only be given to candidates who submit online applications Candidates will be contacted primarily through email and their Workday online application profile

Must Pass a Pre‑Employment

Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Equal Opportunity

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

Recruiter/Agency

We are Maricopa County. Who is that, you may ask? Forbes has rated Maricopa County one of Arizonas Best Employers in 2024. We are over 13,000 employees strong, providing vital services for one of the fastest-growing counties in the nation, with over four million residents who call Maricopa County home. You may wonder what we do, and it may be easier to answer that by asking what are you interested in! Join us and you will become part of a dynamic group of diverse and talented professionals who are passionate about making a difference and giving back to their communities. We offer career paths and opportunities in just about every job category and job level imaginable, so your journey with us is what you make of it! Along with offering purposeful careers, you can expect a rich selection of economical and comprehensive healthcare options, robust retirement plans, tuition and loan payment programs, and multiple paid leave options, as part of an overall generous compensation and benefits package. Thinking about career options, then please think about us! We are Maricopa County, and we are looking forward to working with you!