Business Systems Analyst

Maricopa County, AZ; Phoenix (AZ); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid/alternative schedule options

Growth opportunities

Low-cost healthcare

Child care on-site (Kids Club)

Paid vacation and sick time

Parental leave

Wellness program

Arizona State Retirement System with 1

Job summary

Maricopa County, AZ is seeking a Business Process Analyst to research, analyze, define, and document business processes, rules, and requirements. You will collaborate with business and technology teams to recommend improvements and ensure solutions meet user needs.

The role requires office/field presence at least twice a week and offers a range of benefits, including tuition reimbursement, wellness programs, and retirement options. Join us to support access to justice and community service.

Qualifications

• Two years of business process analysis and/or business requirements documentation experience in an information technology or business environment.
• Experience managing business components of simple to complex process improvement projects and/or small system related implementations.
• Bachelor’s degree in Business, Criminal Justice, Computer Science, Information Systems, or related field

Responsibilities

• Serve as a liaison between business and technology personnel and recommend process improvements.
• Establish effective client relationships by developing trust and reliability with each client/business area.
• Identify opportunities to use technology to simplify and improve workflows through use case scenarios and process modeling.
• Translate business needs into functional and technical specifications.
• Create test cases and coordinate user acceptance testing (UAT).
• Contribute to equitable access to justice by applying job-specific knowledge in daily responsibilities.

Skills

Business process analysis

Requirements documentation

Stakeholder collaboration

Education

Bachelor’s degree in Business or related field

Job description

About the Position

The purpose of this position is to research, analyze, define and document business processes, business rules, and business requirements in support of business processes. Additionally, this position makes recommendations for new methodologies, tools, techniques, and processes to ensure agreed upon solutions are implemented satisfactorily.

NOTE: This position requires the employee to be in the office/field minimally twice a week.

About Us

Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow. Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance, with hybrid and alternative work schedule options

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• Two years of business process analysis and/or business requirements documentation experience in an information technology or business environment

• Experience managing business components of simple to complex business process improvement projects and/or small system related implementations

• Bachelor’s degree in Business, Criminal Justice, Computer Science, Information Systems, or related field

Other Requirements

• Successful candidates must currently possess, or have the ability to obtain, a valid Arizona Driver's license by the time of hire

Job Contributions

• Serves as a liaison between business and technology personnel and recommends process improvements. Consults, collaborates, and communicates with all levels of management including executive staff, operational and technical staff and external stakeholders regarding business process initiatives and automation projects. Presents information and recommendations in written reports and oral presentations.

• Provides single point of accountability and ownership of client relations; establishes effective client relationships by developing trust, integrity, credibility, and reliability with each client/business area.

• Identifies and defines opportunities and strategies to use technology to simplify, integrate, and otherwise improve the organization’s business and workflow processes through the development of use case scenarios, business process modeling, flow charts and other tools. Ensures the optimal fit between a proposed solution with the current information technology infrastructure, application platforms and the strategic direction of the organization; ensures strategic business and IT alignment.

• Translate business needs into functional and technical specifications.

• Create test cases, coordinate user acceptance testing (UAT), and document results.

• Applies appropriate job specific knowledge and uses expertise to perform daily job responsibilities to achieve organizational goals and equitable access to justice (mission/vision/values)

• Demonstrates courtesy, honesty, fairness, and timely responsiveness when dealing with citizens, coworkers, or other departments in the County

• Elicits and documents business requirements from business community using interviews, requirements workshops, surveys, site visits, business process analysis, document analysis, task and workflow analysis, trend and data analysis, and other tools needed to achieve desired end results on extremely complex problems; audits and analyzes data flow and/or diagrams of various problems requiring program corrections/enhancements and assists in further defining system requirements. Interprets user needs and effectively translates specifications to appropriate vendors, consultants, programmers, or software support specialists

• Recognizes and identifies potential areas where existing processes or automated systems require change, or where new ones need to be developed, and makes recommendations for proposed changes. Manages business components of complex process improvement projects

• Uses positive influence to collaborate openly and comfortably with diverse groups of people

Working Conditions

• Mostly office setting in high volume, fast-paced environment

• Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way

• Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty

• Requires long periods of sitting while completing computer activities

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

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