Business Systems Analyst

Chg-Healthcare; Salt Lake City (UT); Hybrid; USD 66,000 - 128,000; Full time

Benefits offered by this job

401(k) retirement plan with company‑m–

Healthcare benefits: medical and/or DS

Flexible work-from-home options

Recognition programs with rewards

Family-friendly benefits

Tuition reimbursement

LinkedIn learning resources

Volunteer time off

Job summary

CHG Healthcare is seeking a highly motivated Business Systems Analyst to drive user adoption of the Client Sales Tool (CST). This role focuses on relentless daily engagement with users, analyzing usage data, and following up by phone, email, and in person to improve CST adoption.

You will research root causes, create targeted training, and serve as the primary CST support contact, building trusted relationships across divisions.

Qualifications

• BS preferred in a relevant field; relevant professional experience accepted in place of a degree.
• 3+ years of experience in roles with direct, sustained user outreach (customer success, sales operations, adoption/change management).
• Familiarity with CRM or sales-enablement tools and reporting/BI tools.

Responsibilities

• Daily CST usage review and feedback analysis to identify adoption gaps.
• Relentless follow-up with users by phone, email, and in person to improve CST adoption.
• Track utilization metrics and maintain an adoption scorecard by user/team/division.
• Hold non-adopters and low-usage users accountable and escalate when needed.
• Investigate root causes of non-adoption through interviews and workflow observations.
• Design and deliver live training and quick-reference materials.
• Serve as primary CST user support and route systemic feedback to product team.
• Build stakeholder relationships across divisions for effective follow-up.
• Document and refine playbooks for outreach cadence and training materials.

Skills

Relentless follow-up

Data-driven

Communication

Training

Root-cause thinking

Stakeholder engagement

People-first

Accountability

Education

BS preferred in a relevant field

Tools

Salesforce

CRM reporting/BI tools

Job description

Healthcare’s helping hand.CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year.Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewardingWe are seeking a highly motivated Business Systems Analyst to drive user adoption of the Client Sales Tool (CST). This role is not a traditional requirements-and-documentation BSA position; it is built around relentless, daily engagement with users. You will live in the usage data, know exactly who is and isn't using CST, and personally follow up by phone, email, and in person.We want to understand the needs, limits, challenges, and hopes of every user who is trying to grow our business with clients. Success in this role looks like steadily climbing utilization numbers, not polished documentation. You will also research the root causes behind low adoption and build the training that closes those gaps.Responsibilities:Daily usage review: Review CST usage reports and user feedback every day to identify who is adopting, who is lagging, and where friction is occurringRelentless user follow-up: Call and follow up with individual users daily (especially those who are not using CST as expected) and keep following up until adoption improves or a genuine blocker is identifiedUtilization tracking: Track utilization metrics over time and maintain an adoption scorecard or dashboard that shows progress by user, team, and divisionHold users accountable: Proactively and persistently reach out to (\"hound\") non-adopters and low-usage users; treating chasing down usage as a core, daily responsibility rather than an occasional taskAdoption research: Dig into why users aren't adopting CST: interview users, observe workflows, and analyze usage patterns to uncover root causesTraining & enablement: Build and deliver training: live sessions, quick-reference guides, walkthroughs - tailored to the specific gaps uncovered through research and user conversationsUser support: Serve as the primary point of contact for CST users, resolving simple questions directly and routing recurring or systemic feedback to the product teamStakeholder relationships: Build relationships with users and stakeholders across divisions so that follow-up lands as helpful coaching rather than naggingEscalation: Escalate persistent non-adoption to leadership with a clear summary of who is affected, why, and what's been triedPlaybook development: Document and continuously refine the outreach cadence, talking points, and training materials used to drive adoptionQualifications:Relentless & Persistent Comfortable making repeated calls and follow-ups, and doesn't let a non-response end the conversationData-Driven Reads usage reports and dashboards fluently and turns numbers into a daily follow-up listCommunication Direct, clear, and confident on the phone and in writing; comfortable delivering an accountability message without being abrasiveTraining & Facilitation Can design and deliver effective training and quick-reference materials for varied audiencesRoot-Cause Thinking Digs past the symptom (\"they aren't using it\") to the underlying cause and proposes a fixStakeholder Engagement Builds trust with stakeholders at all levels so follow-up is well receivedPuts People First Demonstrates empathy and actively listens to users' real constraints while still holding the line on adoption goalsEducation & Years of Experience:BS preferred in a relevant field, but relevant professional experience (customer success, sales operations, support, training) is accepted in place of a degree3+ years of experience in a role involving direct, sustained user outreach - customer success, account management, sales operations, adoption/change management, or similarPreferred skills:Prior experience in a user adoption, customer success, or change-management role tied to a specific software tool or CRMFamiliarity with CRM or sales-enablement tools (Salesforce or similar) and with reporting/BI tools used to track usageExperience building or delivering end-user training and quick-reference materialsComfortable with a high daily volume of calls and follow-ups, and organized enough to track them without letting anyone slip through the cracksWe believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $66,200 - $128,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.#LI-MJ1In return we offer:• 401(k) retirement plan with company match• Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.• Flexible work schedules - including work-from-home options available• Recognition programs with rewards including trips, cash, and paid time off• Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling• Tailored training resources including free LinkedIn learning courses• Volunteer time off and employee-driven matching grants• Tuition reimbursement programsClick here to learn more about our company and culture.CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.What makes CHG Different?