Business Systems Analyst

CFS; Plain City (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

CFS in Ohio is seeking a Business Systems Analyst – UAT & Application Support to bridge business stakeholders, end users, technology teams, and vendors. You will translate business needs into system requirements and lead testing, UAT, and ongoing support without coding.

The role emphasizes business process analysis, requirements gathering, quality assurance, and process improvement across ERP and enterprise applications.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
• 3+ years of experience as a Business Analyst, Systems Analyst, QA Analyst, or similar role.
• Experience gathering and documenting business requirements and analyzing business processes.
• Experience with enterprise applications and cross-functional stakeholders.
• Hands-on experience creating and executing test plans and UAT, documenting defects.
• Experience with NetSuite ERP is a MUST.

Responsibilities

• Partner with users to understand processes, objectives, and technology needs.
• Document requirements, acceptance criteria, and project artifacts.
• Analyze workflows to improve efficiency and controls.
• Create process maps, business requirements, and user stories.
• Lead requirements meetings and validate business needs.
• Develop test plans and manage UAT, defects, and sign-off.
• Coordinate issue resolution and validate data after changes.
• Support enterprise applications across departments.

Skills

SDLC

Release management

Change management

Business analysis

UAT testing

Documentation

Education

Bachelor’s degree in Information Systems or related field

Tools

NetSuite ERP

Job description

Position Overview

Our client is seeking a Business Systems Analyst – UAT & Application Support to serve as a key liaison between business stakeholders, end users, technology teams, software vendors, and implementation partners. This role is ideal for a business-focused technology professional who enjoys understanding how organizations operate, translating business needs into system requirements, and ensuring applications function as intended. The position will play an integral role in software upgrades, enhancements, integrations, implementations, testing, and ongoing application support. This is not a software development or programming position. Instead, the focus is on business process analysis, requirements gathering, quality assurance, user acceptance testing, and application support.

The Position Will Generally Be Divided Into

• 40% Business Systems Analysis
• 40% Software Testing & User Acceptance Testing (UAT)
• 20% Business Application Support

Key Responsibilities

Business Systems Analysis

• Partner with business users and stakeholders to understand operational processes, challenges, objectives, and technology needs.
• Gather, document, validate, and maintain business and functional requirements, acceptance criteria, and project documentation.
• Analyze business workflows and identify opportunities to improve efficiency, controls, processes, and system utilization.
• Develop process maps, workflow diagrams, business requirements, functional specifications, and user stories.
• Facilitate requirements meetings, workshops, and cross-functional discussions to ensure business needs are clearly defined and validated.
• Translate business requirements into actionable information for technical teams, vendors, and implementation partners.

Software Testing & UAT

• Develop and maintain comprehensive test plans, test cases, test scripts, testing schedules, expected results, and requirements traceability.
• Execute functional, regression, integration, end-to-end, and user acceptance testing for system upgrades, enhancements, integrations, and new implementations.
• Coordinate and facilitate UAT with business stakeholders, document results, and obtain appropriate approvals and sign-off.
• Identify, reproduce, document, and prioritize system defects based on severity and business impact.
• Track issues through resolution, retesting, and final closure.
• Validate system fixes, integrations, and data outcomes prior to production deployment.
• Communicate unresolved defects, risks, limitations, and release-readiness concerns to appropriate stakeholders.
• Develop and maintain consistent testing processes, templates, documentation, and supporting evidence.

Business Application Support

• Serve as a primary point of contact for users, software vendors, and implementation partners regarding business application functionality and issues.
• Investigate application problems, identify root causes when possible, document findings, and coordinate appropriate escalation.
• Support enterprise applications utilized across areas such as operations, finance, customer service, supply chain, and administration.
• Validate data integrity and business process outcomes following system changes, upgrades, integrations, and defect corrections.
• Maintain user-facing system documentation and assist with training, communication, and adoption of new functionality.

Implementation & Process Improvement

• Support system implementations and enhancements from initial requirements through testing, deployment, and post-implementation support.
• Assess the business impact, dependencies, risks, and change-management requirements associated with proposed system changes.
• Collaborate with internal departments, vendors, and implementation partners to ensure solutions align with validated business requirements.
• Communicate project status, testing progress, risks, dependencies, and outstanding decisions to key stakeholders.
• Maintain accurate project and system documentation while continuously improving processes and work practices.
• Follow established information security, confidentiality, and company policies when handling sensitive business and system information.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of experience in a Business Analyst, Systems Analyst, Application Analyst, QA Analyst, or similar role.
• Demonstrated experience gathering and documenting business requirements and analyzing business processes.
• Experience supporting enterprise business applications and working with cross-functional stakeholders.
• Hands‑on experience creating and executing test plans and test cases, documenting defects, and coordinating UAT.
• Experience with NetSuite ERP is a MUST.

Skills & Attributes

The Successful Candidate Will Bring

• Strong understanding of SDLC, software implementations, release management, and change management.
• Excellent analytical, problem‑solving, organizational, facilitation, and technical writing skills.
• Ability to translate complex technical concepts into language that is easily understood by non‑technical stakeholders.
• Strong project and time‑management skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and relationship‑building skills.
• Ability to work effectively with both internal teams and external vendors/partners.
• Strong attention to detail and a commitment to quality and accuracy.
• Ability to work independently while collaborating effectively within a small, cross‑functional IT environment.
• Professionalism and discretion when working with confidential business and system information.

Why Consider This Opportunity?

This is an excellent opportunity for a Business Analyst or Systems Analyst who wants broad exposure to enterprise technology, business processes, testing, and application implementations. You’ll have the opportunity to work directly with business leaders and end users while playing a meaningful role in improving systems, processes, and technology across the organization.

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