IT Business Systems Analyst

thyssenkrupp; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

thyssenkrupp in Southfield, MI is seeking a Business Systems Analyst to elicit, document, and analyze requirements for new systems and integrations.

You will translate needs into functional specs, support testing, and collaborate with enterprise architecture to ensure governance and standards. Ideal candidates have 1–3 years in IT analytics, SDLC knowledge, and strong comms to bridge business and tech teams.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience).
• 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) - configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

Responsibilities

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)

Skills

Analytical thinking

Problem solving

Troubleshooting

Communication skills

Requirements gathering

Education

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)

Tools

Microsoft CoPilot

Visio

Figma

Lucidchart

Job description

• Elicit, document, and analyze business requirements for new systems, enhancements, and integrations
• Translate business needs into functional and technical specifications, system requirements documents, and user stories
• Analyze existing business systems and workflows to identify inefficiencies, gaps, or opportunities for automation
• Develop process flows, data flow diagrams, system architecture diagrams, and integration maps
• Conduct gap analysis between current-state and future-state system capabilities
• Partner with enterprise architecture and governance teams to ensure proposed solutions align with standards (e.g., ARB review processes)

System Configuration & Support

• Configure, test, and support business applications (e.g., ERP, CRM, ticketing, or other enterprise platforms)
• Collaborate with developers and vendors to design system solutions that meet business requirements
• Support system integrations, data migrations, and interface design between platforms
• Troubleshoot system issues, perform root-cause analysis, and coordinate resolution with IT teams or vendors
• Maintain system documentation, configuration standards, and knowledge base articles

Testing & Implementation

• Develop test plans, test cases, and scripts for system enhancements and new implementations
• Lead or support User Acceptance Testing (UAT), including defect tracking and resolution coordination
• Support change management activities, including training materials and end-user communication
• Participate in go-live planning, cutover activities, and post-implementation support

Stakeholder Collaboration & Governance

• Serve as primary point of contact between business units and IT for assigned systems
• Facilitate requirements workshops and stakeholder interviews across departments
• Present system recommendations and analysis findings to technical and non-technical stakeholders
• Ensure system-related artifacts and documentation meet organizational governance and standardization requirements
• Support project managers with scope definition, timelines, and risk identification for systems-related initiatives

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
• 1-3 years of experience as a business systems analyst, systems analyst, or similar IT analyst role
• Strong understanding of systems development life cycle (SDLC) and business analysis methodologies (BABOK or equivalent)
• Experience with enterprise systems (ERP, CRM, or similar platforms) - configuration, support, or implementation
• Knowledge and basic proficiency with AI tools like Microsoft CoPilot
• Experience developing requirements documentation, process flows, and system diagrams
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication skills, with ability to bridge technical and business audiences
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint)

Preferred Requirements:

• Experience with process modeling or diagramming tools (Visio, Figma, Lucidchart)